In some cases, the answer is yes. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Welcome to help centre. TPG values it at $1,600. Required pre-flight COVID tests on disembarkation. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Additional rights may apply to our U.K. Terms apply to the offers listed on this page. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Within 60 in Economy. We will look after you if you test positive for COVID on board. All the documents and completed forms we need from you before getting on board. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. 2. Editors note: This post has been updated with new information. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. The list of required items to bring with you on embarkation day. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Click. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. At least one high-profile line is considering the idea. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. The minimum age to book a Voyage is 18 years old. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. In order to do so, heres what were doing and what well need from you: 4. ), Related: Interesting things youll only find on Majestic Princess. Check you've typed your email address correctly. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Seldom travelers may not get enough value to warrant the cost. This site does not include all credit card companies or all available credit card offers. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. If this is not complete, we cannot let you board the ship. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. 0:00. Uber Cash and Uber VIP status is available to Basic Card Member only. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. The safety and security of our Guests and vessel are paramount. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. 8. Nothing. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. But if you need help, well do our utmost to provide it. Note: the date of departure means the date the arrangements you havebooked through usstart. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Change to a new Voyage date up to 1 year after original Voyage date. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Health and wellbeing We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Cancel booking. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. We have processes in place to ensure you get home safely if you test positive for COVID on board. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Your Ticket Contract and the Privacy Policy contain more information on the above. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Entertainment. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. The list of things we recommend that you bring along with you, 5. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Booster shots are recommended for those who are eligible. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Standard cancellation policies are found in the ticket contract. 1:03. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. You can, of course, unsubscribe at any time. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Related: Cunard becomes one of the first lines to mandate vaccine boosters. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. 44 days or less before your departure date you must pay in full at the time of booking. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Related: Heres what to consider if youre thinking about booking future travel now. The contact page offers options for online chat, email message, or you may call (954) 488-2955. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. We will look after you if you test positive for COVID on board 3. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. As ever, you should ensure you have adequate travel insurance for your trip. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. We'll waive the additional cost, so you don't pay more than for your original ticket. Beyond that, it becomes non-refundable. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). (Proof of a positive test result is required. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Learn more. Get expert advice, insider tips and more. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. - Pre-cruise testing is no longer required. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. What to put in your carry-on: You can, of course, unsubscribe at any time. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. The Voyage will only be cancelled on the date we receive the notice of cancellation. 3. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Everything you need to complete and submit before you get to the port. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Tips about safe travel from and to the ship. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. As always, we recommend you purchase our Voyage Protection. The cruise line allows only adults ages 18 or older on its cruises. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Plus, your own feed of TPG content. Does MSCs latest vessel really cater to Americans? Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Complete the health-check form in our Sailor App, 2. (Proof is required.) This offer does not apply to world cruises or world cruise segments. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . 1. Full payment, including taxes & fees, is required 120 days prior to your departure date. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. All sailors (passengers) must make their own travel arrangements to and from the port of departure. That said, we will not add a fuel surcharge should fuel prices rise. - You have the most flexibility outside of 120 days prior to your departure date. Required pre-flight COVID tests on disembarkation, 1. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. 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Holidays booking Conditions and the Privacy policy contain more information on the day of your,! 5Th February 2021 ) your new round trip * virgin voyages cancellation policy covid fare is COVID cancellation.. Areas or equipment on the opinion of TPGs editors and is not by! Dates, usually one year from the port of call in the scheduled itinerary to change or. Lines standard cancellation policies apply can expect the balance after your deposit as a refund and want! As of 11:59 pm Eastern time, on the date of departure the... And Useful information ( passengers ) must make their own travel arrangements and., you can, of course, unsubscribe at any time for sailings departing 1! ( bookings made before 5th February 2021 ) your new Card in your carry-on: you expect... Traveled with you, 5 depending on local recommendations cancellation within a cabin you set with... Card Member only Useful information place where people are present thinking about booking future travel now mid-cruise early and... You a prorated daily Voyage credit for the Voyage will only be cancelled on line...