Slide to complete the puzzle . (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Press question mark to learn the rest of the keyboard shortcuts. At the moment not all models are supported. How to I check if it is still under warranty? "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Timing Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Continue to complete the settings now. File or folder level data restoration makes data recovery fast and flexible. I'm trying to configure my NAS to be monitored in my Synology Account. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. On April 7th, Synology announced a new service called Extended Warranty Plus. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Do note that your device has to run DSM 7.1 or above! If you encounter any problems with the software/firmware, please contact our Technical Support. 3.1 Limited Warranty. DSM/SRM/Firmware Update: Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Typical locations you may find a serial number on your product: Back of product. 5.4 Applicable Law. Discontinued: The product is no longer manufactured. Find the add-on packages available in Package Center. Synology devices are engineered with quality components and built to last. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. 3.3 Warranty Support and Exclusive Remedy. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Exten. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. 3.6 Disclaimer of Warranties. All Rights Reserved. friend has an older (larger) unit ; cannot find her receipt. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Synologys Limited Product Warranty applies to the extended warranty period. Customer can only choose either of the optional services. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Extended Warranty Plus provides a seamless support process. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. 5.3 No Additional Terms. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Live Chat on Synology support page doesn't work and I spent an hour on hold. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Anyone know if this still exists and what the URL is, thanks. there is not a way to check the warranty. 5.6 Attorneys' Fees. Added on Aug 22 2011. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. The table below provides you an overview of the current support status of all our products and accessories. Additional details on the plan's features and availability can be found on the official web page. How do I make a warranty claim for my Synology product. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. How to I check if it is still under warranty? Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Create an account to follow your favorite communities and start taking part in conversations. You will need to present the receipt or invoice as proof of purchase. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. ), their current status, and their expiration date. 1 You will need to present the receipt or invoice as proof of purchase. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. I hope it helps. Resetting your password will sign you out of all browsers. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Limited: Only security updates will be provided. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Product Availability: Check the warranty period of your Synology product, Return the defective product to where you purchased it. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. The resulting warranty is dependent on the original warranty term of the device being registered. Tap the number displayed here on your phone. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. For laptops, press Fn + Esc. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The existing unit must be in working condition and we quote a cost after assessing your . For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Al Ghubaiba ( Green Line). End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. As long as you have your proof of purchase available. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Local Consumer Protection Laws. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. If you cannot provide proof of purchase, the device manufacturing date will apply. PO BOX 242534 , Dubai. 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