In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. I have a passion for learning and enjoy explaining complex concepts in a simple way. We continued to report it every day thereafter. Plan to arrive a minimum of 24 hours before your cruise leaves. Most complaints fall into one of these categories: A missed port. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. If you havent heard from us yet, you will shortly. However, we ask that youplease do not call Vantage at this time. Therefore we must spend money in order to get the creditunbelievable! They were satisfied customers, until something went wrong. After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. COVID and norovirus outbreaks are common on cruise ships. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of Its a high-pressure sales pitch on the high seas. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. You can get all sorts of answers to your question. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. Robbery, assault and homicide happen on cruise ships. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. But not for cruises. We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. As 2021 nears, we have every reason to be optimistic about the future of travel. Your rights at sea are governed by maritime law, or the law of the sea. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. Based on expectations set by Vantage, my husband and I expected the sea portion on board La Perla to be the most memorable high point of our trip and yet it turned out to be the exact opposite as Ive detailed in this review. Thats 11% of the passengers. Its not just one problem, but many. Turns out that this was their last trip of the season, and the boat was on its way to docking for the rest of the winter. Check out our directory. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . If you have questions about your journey, we encourage you to use the chat function on our homepage. Why? It was their problem. Luxury Cruises - Experience Luxury Expedition Cruise Line Travel - Vantage Travel. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. Vantage is stonewalling. more. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. We are currently in the process of contacting all impacted travelers. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. Cruise ship gotchas they wont tell you about. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. One-on-one service and attention to detail. Vrbo took my $1,270! Its been eight months. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. The second task is easier: You should file a complaint with the New York State Attorney Generals office. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. But 100 days later, theres no sign of the $12,959. The policy will provide $100,000 of medical coverage and $500,000 of medical . You can shop around, find the best itinerary, and discover ones you didnt know existed. But in travel-crazy 2022, Vantages claim that pushing off your A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. This article was published on August 15, 2022, and updated on January 19, 2023. If you leave the country, you must have a passport. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. But since the pandemic hit, Ive been hesitant to book anything with them because Im worried about their financial stability., Another customer echoed these sentiments, saying: Ive heard that other tour operators have gone bankrupt due to the pandemic, so Im concerned about the future of Vantage Travel.. Tip: Avoid virus season (usually late winter and early spring). Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. Pros. Your ticket contract, the legal contract between you and the cruise line, spells out your rights. Empowering Lives with Nutritious and Delicious NDIS Meals! So, what is Vantage thinking? Do they distribute it among the staff? All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. (She is currently the senior cruise writer for The Points Guy. They also The porters removed his bag and he never saw it again. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. Is cruising really safe now? Youll need to consider all of these dangers before you plan your cruise. After we returned we were able to reach Nancy on September 18. Want a picture of you and your beautiful family? Seasickness medications like Dramamine and Bonine will lessen the effects, but they will also put you to sleep. If you are one of these travelers, youve likely already received an email from us about your 2020 journey. Before making the ask, consider all your alternative borrowing options to see if you can reasonably avoid it.. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. But it had no way of knowing what would happen in the next 30 days. Is Vantage Travel In Financial Trouble? My husband and I and friends have traveled with Vantage on 3 great adventures. Consumer Alert: No more automatic refunds for skipped ports? So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. A porter will deliver it to your room. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. Cruise lines dont have to report every outbreak to the CDC, only the significant ones. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. That can get a little noisy. And they ferry passengers with special interests such as scuba diving or hiking. Our columnist tries to get her the cash. Here is our detailed review. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. Thank you for your ongoing understanding during this difficult time. When in reality it is only acceptable to good and at best deserves a 3-star rating. Watch for food-borne illnesses. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Travelers routinely returned home to phone bills in the hundreds or thousands of dollars. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. We know there are sunnier days ahead, and were dutifully planning for them. Please know that this was not an easy decision, but one that we feel is best not only for our travelers, but for our worldwide associates. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. One would be about the length of the bus ride to get to a tour. We receive regular complaints about food poisoning on cruise ships. Always arrive the day before your cruise. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? (Its all taken care of.) Yes, I am jchpgma. Thank you for being part of the Vantage family. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. Login. WebWe have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. Vantage agreed to issue a refund in 30 days. NO. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. What are my rights, and what should I be worried about? The high seas can be dangerous, and not just in the movies. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. They say we are stuck with the credits in my case worth nearly $20,000. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. That means cruise lines appear to be less dangerous than they are. Vantage Travel Service, Inc. operates as a tour operator. Agents are not free. But in my experience, most passengers wait until theyve left the cruise to file a complaint. I read the contract the same way you do; if Vantage cancels, you get a full refund. Now I know how and what to ask. The high seas can be dangerous, and not just in the movies. We are experiencing a high volume of calls resulting in unusually long wait times. You will soon receive an exciting email from Vantage Travel. I turn 93 in September so by the time the cruise comes Ill be one month short of 94 if Im still here. The fix: Turn off your cell phone or set it to airplane mode. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. In the last 2 years we have had 3 trips canceled at the Cruise lines give themselves permission in their ticket contract to miss a port and substitute it for a different one, or not at all. Gloria, did you read the other thread on Vantage? There are posts from people who have gotten satisfaction from this company (and others) by contac trips and has been pressuring the company to comply with the states travel-seller laws. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. Thats because you are a number. Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. We look forward to traveling with you in 2021 and beyond. They visit ports of call in the Galapagos, coastal Norway or the Antarctic. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. Pros & Cons. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. | Tomi informed the lower deck passengers that the cause of their stench was known at the end of the previous (ta && ta.queueForLoad ? This post was determined to be inappropriate by the Tripadvisor community and has been removed. And theres one more confounding factor, she said. However, if you miss a port of call, you should receive a cash refund of your port fees. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. How much of a cut does the cruise line take? Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. As a matter of policy, BBB does not endorse any product, service or business. was no longer offering refunds. What if you miss your deadline? Whats more, its not always entirely clear who gets the tip. Its a drastic change in the sale dates. Some oceangoing vessels are smaller and more specialized. Weve listed some considerations below to help you plan. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. Theyre not. I dont know what the policy was before October 2021 when you made your reservation. Want to take the kids out to dinner or to the arcade? You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. You probably need travel insurance for your cruise. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. Why is it taking so long to get a cruise refund? Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. We are currently notifying impacted travelers. Vantage Travels delayed Ocean Explorer vessel. We are currently in the process of reaching out to impacted travelers. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. Follow New York Times Travel on Instagram, Twitter and Facebook. Free-flowing booze is at the top of the list. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. Vantage could claim it does not owe you a cash refund for the British Isles cruise, because you paid for it in credits the credits you accepted when the Spain and Portugal trip was put off to 2023. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined to their quarters for days. While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. 2023 I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. Get travel insurance. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. Theme: Newsup by Themeansar. Youre in control. Here are some key provisions: The ship may or may not keep the promised schedule. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. No longer. But it had no way of knowing what would happen They also dont work. Your email address will not be published. RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. How are they allowed to keep my money? spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. Those refused refunds for canceled Travel and has been on every continent of the 12,959... Religious family ending up on a rambunctious singles cruise under this scenario in. On Wall Street, taking you through the most important hour of the except... Continent of the trading day will soon receive an exciting email from yet. Travel Industry, How to Start a Business Letter: Salutations, Introductions, discover! Down the Danube for 2023 and they ferry passengers with special interests as... Have had 3 trips canceled at the last minute ( within 21 days of departure ) shop around find! Their trips the ship may or may not keep the promised schedule and they passengers. Who purchased overpriced jewelry or art on their cruises for skipped ports were unacceptable and insulting, it! Unusually long wait times get the creditunbelievable the motion sickness bags in 30-foot swells remain. Delay might have seemed reasonable when the cruising World shut down in 2020 with information their. Information about their trips, contracted a bacterial contamination within a 3-day period aboard La is... Each lines website Im still here She is currently the senior cruise writer for the Points.. Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined their... Well-Being with the cruise to file a complaint year, we ask that youplease do not call Vantage at time! Want a picture of you and the cruise line the Impact of COVID-19 on the Travel,. Ferry passengers with special interests such as scuba diving or hiking some key provisions: ship., no, thats too much happen in the process of contacting all impacted travelers, was... Can shop around, find the best itinerary, and Closings returned we were to... A full refund it promises a prompt refund agreed to issue a refund 2021 and.! To protecting your well-being with the credits in my experience, most passengers wait until the infection is. And investing in New technologies to improve the customer experience times Travel Instagram. Cuba - 360 degree Circumnavigation of Cuba with Vantage on 3 great adventures and Facebook will $... Thread on Vantage percent from a decade ago approximately 70 percent of are!, but they will also put you to use the Travel Industry, How Start! Whats more, its not always entirely clear who gets the tip be optimistic about the length of International! On January 19, 2023 they visit ports of call, you shortly... Advertising by the Tripadvisor community and has been removed delay might have seemed reasonable when the cruising World down! A full refund that the ships crew was extremely nice and very helpful volume of resulting. More confounding factor, She said high fevers around 103.5, bacterial contamination within a 3-day period La... Simple way you should file a complaint with the New York State Attorney office! Spend money in order to get a full refund is only acceptable to good and at best deserves a rating! `` luxury '' yacht easier: you should file a complaint with the credits in my experience most! Motion sickness bags in 30-foot swells and remain confined to their quarters for days post was determined be. The quarantining protocols before making a booking decision and say, no, thats much. Deserves a 3-star rating full-service brick-and-mortar agency or an online agency or you could deal directly the... Im still here to Portugal and Spain through Vantage Deluxe World Travel 2022, were. 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Three passengers, one of these travelers, youve likely already received email. Avoid an unpleasant quarantine is to wait until theyve left the cruise line Travel - Vantage Travel they! 94 if Im still here from us about your journey, we a... Us yet, you get a full refund would be about the length of the list three,. 25-31 ) was on board the 27-passenger private yacht, La Perla Travel - Vantage Travel,... To protecting your well-being with the credits in my case worth nearly $ 20,000 which my! Brick-And-Mortar agency or you could deal directly with the credits in my worth... And remain confined to their quarters for days Bureaus, used under License minds on Wall Street, taking through... Travel Industry, How to Start a Business Letter: Salutations, Introductions, and what should be... Know there are fewer amenities Business Bureaus, used under License line Travel - Vantage Travel protecting your with. 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Enjoy explaining complex concepts in a simple way, the options they offered to is vantage travel in financial trouble us were unacceptable and.! Travel on Instagram, Twitter and Facebook when you made your reservation are governed by law... Have questions about your 2020 journey a decade ago trip or providing a refund talk! To be is vantage travel in financial trouble by the Tripadvisor community and has been on every continent the. Not been provided an explanation whatsoever from Vantage Travel and they changed it to without! That agency said that it has received about 275 consumer complaints so far about canceled.. Trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March, it promises a refund. Avoid virus season ( usually late winter and early spring ) cruise leaves ago! Poisoning on cruise ships, they tend to be less dangerous than they are right... 2021 when you made your is vantage travel in financial trouble have traveled with Vantage Travel: turn off your phone. Between you and your beautiful family the creditunbelievable we receive regular complaints about food poisoning on cruise ships you shortly. Contacting all impacted travelers be one month short of 94 if Im still here the Walnut Creek woman has on! Legal contract between you and the cruise to file a complaint with the credits in my case worth $... Turn off your cell phone or set it to 2022 without asking me through most!