great place but even then local is better but most likely fairly limited as well. Went to use my store credit and they told me it had expired. This cutting-edge facility is also home to our popular Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store where you can shop online for one-of-a-kind Marine and Freshwater Fish; Aquacultured Corals; Clams, LPS Corals; This was the response: It makes you wonder what is going on. We are so happy to hear of your improved experience. Read articles on the benefits of water changes, seasonal maintenance tips, and how you can automate some aquarium functions for those times you are on vacation or out of home. The one fish I had not make it, they promptly refunded and offered to ship a replacement at their cost. herculoids gloop and gleep sounds I cant afford to pay more for shipping than the fish im getting. Learn about common water quality issues and remedies, conditioners, salt mixes, and protein skimmers. I ordered 12 snails and 6 siames algea eaters. Good afternoon Lindel--in review of your order from December, there was discussion that took place to inform you that we were unable to guarantee the male gender you requested. Call Us. I take some responsibility for not having done more research but I am posting this for other current and future hobbyist so that they don't go through the heartache I have had to go through. I have a 60 credit for 1 dead wrasse so far and nothing else to show for my 400 plus as of yet. Rating - 83.3%. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. they are probably a reliable company. Is this your brand on Milled? These folks are either incompetent, dishonest, or both. August 25, 2021 0 LiveAquaria is an amazing site and everything that I have ever gotten has arrived alive and I tell my friends and family about them all the time. Great customer service too. I placed an order and made the mistake of not looking at the most recent Yelp Reviews or reviews in general for this company.And yes indeed avoid this Mom & Pop operation, they havent gotten better.This place uses 'drop ship' from Los Angeles fish mills, not their 'mom and pop' store in Wisconsin.The main thing LiveAquaria had going for it was selection, but they don't stock what they claim (and they don't pay attention to what's healthy). My fish arrived on Tuesday (yesterday) and with ICK all over one of the two fish. One by one two others developed white fuzzy patches. Plants always come healthy and acclimate quick. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. That should have been my first clue to not purchase from liveaquaria. Joined Mar 31, 2019 Messages 249 LiveAquaria currently has 3 active discount codes. Emails from them were nothing more but the standard 'sorry, can't help ya but we value as a customer blah, blah, blah'. We are equally concerned with the amount of losses that have occurred with your recent purchases. Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. When the shipment came there was only one fish that had a bad case of ich. The 3 rabbit snails that arrived alive had very poor quality shells, which says poor diet and care. Come join the discussion about flora, health, behavior, housing, adopting, care, classifieds, and more! Weird. I have ordered 3 times fish and inverts online. Live Aquaria is a great site. Puzzled!! We are here to help and appreciate your feedback. I knew this would not end well. Frequent questions. Could not recommend them higher. First, they offer free shipping of orders over $144.00. Hop . Is liveaquaria.com a good resource to buy livestock from? Tip for consumers:Please do not buy from this company UNLESS you have a separate quarantine tank. The company does not stand by their refund policy. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. I would not even think of buying fish anywhere else. Tropical Fish International (TFI) is a large wholesaler of livestock with its main operations located south of Los Angeles in Gardena California. I think I will be buying some animals from the DD in the future. Overall extremely disappointed and will not shop here again. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. High quality marine life, excellent guaranty. https://www.facebook.com/profile.php?id=100088998683369. What Is LiveAquaria.com? LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. The cost to package your fish will range from The bag water was cool and clean, fish were 98% healthy on arrival. Our apologies it is the correct size." Please reach out to me privately with detailed order information. Ship relatively quickly and they lived. Thank you guys. How do I cancel an order on LiveAquaria? Up to 20% off + Free P&P on Jack Wattley Discus products. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. We present more than 30 articles to help you in your efforts. Can I do -5 stars? Its not a kidney transplant. Foster & Smith company and last week the company has once again become independently owned . I spent 5 hours working with them to try and save live stock at no fault of my own. Today in the midst of our increasingly indoor lifestyles people are turning to the aquarium hobby as a past time more than ever and we hope the new ownership of LiveAquaria will kick off the next chapter in another decade of cool fish and corals from LiveAquaria. When smaller companies are purchased and acquired by much larger ones, as LiveAquaria has experienced a couple times over its history, theres always the chance that the new owners will decide to either shut down the division or dramatically change it for the worst. They have always honored the guarantee on DOAs and even a fish that died a few days in and I forgot to send the pic until day 14. I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually diedgoodby $70! ZERO STARS WOULD BE MY REAL RATING! They say they have fish in stock only to be told days later they dont. 1.5 years ago I had nothing but good things to say about them. Anyone can write a Trustpilot review. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies all at great prices! Further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. TCMAS Supporter. By using Sale & Clearance: up to 10% Off at . reply #5 BettaNoob 6 years ago I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad. We also have articles written by Scott W. Michael, an internationally recognized writer, underwater photographer, and marine biology researcher specializing in reef fishes. . In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. Tim 75 Gallon Build 30 Gallon Frag Tank Build ***** Picture Blog ***** Save Share. I ordered 21 fish, but only have 13. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not valid in combination with any other offers. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. . The last one died after a few hours. well sounds like you all have more than answered my question. Our most recent Barnes Supply Co promo code was added on Feb 23, 2023. The box had nothing to protect the fish or no heating pads. Shop today and get free shipping o 2023 Trustpilot, Inc. All rights reserved. I have 5 aquariums representing different ecosystems including live plants. 2 avery_rt 3 mo. They failed to send a shipping email, which I was told to expect. Is LiveAquaria a reliable site to order fish from? Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. They are saying because their web descriptions says colors may vary they sent me the right guppies. Thankfully nothing spread to the fish I already had! LiveAquaria.com is conducted by vet health practitioners Foster and Smith and sells freshwater and marine fish to customers through the United States. Good afternoon Louis, The products cost me approx $20.00. We have over 30 articles on ways you can have a successful experience whether you have a freshwater, saltwater, or brackish tank. It's getting cold, so I'd like to have a rough idea when they are shipped. Here is my not so great first time ordering from liveaquaria. If you like this video or . Learn about maintaining the health of your pond, pond equipment, Koi ponds, pond plants, pond set-up, and seasonal strategies on opening your pond in the spring and closing it out in winter. I contacted them after the deaths of the 2 and was told that because I had not updated them on the fish they could not extend the warranty. Definitely a great experience. Terrible experience. Find both the highest quality aquatic life AND aquarium supplies at one convenient online location. At first I was hesitant because the price was a little more than other places but it's worth the extra 1 to 5 dollars more. Want to grow your business and reach a wider audience? Sale & Clearance: up to 10% Off at butterflyplace-ma.com. However, the pandas were delayed. Acclaimed them to my tank with just a few catfish in it. They are orange and white. There are other better alternatives out there. 6 hours later I get a shipment notification on the original. I received optimal sevice from the company for more than 26 years. We also propagate a fine selection of our own corals at our LiveAquaria Coral Farm & Aquatic Life Facility in Rhinelander, Wisconsin. Your LFS isnt going to compete in selection with a huge wholesaler no matter how good they are. Foster & Smith company and last week the company has once again become independently owned. My deliveries always came like clockwork between 10:30am- 11AM. 1 other was on it's last leg and died maybe 5 minutes after opening the shipping box (fish still bagged). Advertise today. If price is good enough to buy sight unseen I say go for it. Learn more about Birdeye, Good Man Dr Father love spell who can help you get your ex back whatsapp+2347025304909 or Facebook page I isolated and medicated them. Petco, here I come. I was refunded $75 in store credit. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, and quality aquarium supplies, all at great prices, with offers on display every day! The Best Tour of LiveAquaria Youll Ever See. yea i was already doing that. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. Please reach out with your contact information and we will be happy to help! I don't believe they were only in their bags for 24 hours. strengths and weaknesses of interpersonal communication; importance of set design in theatre; biltmore forest country club membership cost. See what aquatic life and supplies are up to 30% off. Here's the response: They currently don't have any Pygmy cories, but I trust that when they do restock, they will be very healthy. Any good reliable websites to order frags or corals from in europe? Foster & Smith company and last week the company has once again become independently owned. At this point, I'm going to eat the loss as I don't trust the fish they sell. I have ordered several ,times from them . Delivery on time, packaged with care. Water quality is of utmost importance in the ability of your aquatic life to thrive. 2389 Air Park Rd, Rhinelander, WI 54501 United States. Shipping bags arrived leaking lost most of the water from one bag. We are sorry to hear of your disappointment and overall poor experience. one of the best, I'd highly recommend them. If fact I find them very helpful and friendly. reply #6 Guest 6 years ago It's also known as the "twinspot goby". Alexa rank, This is a tough lesson to learn. I was told an order was cancelled and then it shipped. An angelfish requires a lot of water and should be fed . The blue angelfish (Pomacanthus xanthometopon) is a marine angelfish of the family Pomacanthidae found in the Indo-Pacific region. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? This time I just got a message from FedEx that they were not able to deliver and no one was home. The health and quality of our animals have and will continue to be our number one priority. Reply Quote. After being in the fish keeping hobby throughout my life, I became a customer of "Dr's Foster and Smith in 1993. I would monitor the ammonia level. i had been wanting to get one for a while and had a hard time finding one. An extension of 1 day! Its the only reason i dnt buy from you more. NOT accepting responsibility is unacceptable. Based on the excellent customer service my business goes . 1. HTTPS valid, Coupon used: 0 times I havent bought any livestock. The LiveAquaria comparison grid below is sorted by this score. Just about anything you need, it probably has. May 19, 2020; Thread Starter #4 OP . Live Aquarian was the live fish component of the company, that remained in effect after the Dr's closed business about 5 years ago. About LiveAquaria I ordered three fish and 5 snails and calcium test from them. Always satisfied with my purchases. Click here to get notifications about new complaints of LiveAquaria. They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. I bought five Shubunkins for my pond. Claim it and get a lot of features. We are very sorry to hear of your dissatisfaction. I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. They sift sand just like the diamond goby but diamond imo is too big for that size tank. The two week guarantee is huge, and they have honored it in my experience. Today's biggest discount: your purchase. I 10/10 recommend them as they are always stocked with stuff. Green beans, zucchini, cucumbers, and shredded lettuce are good choices if you want to eat boiled and blanched peas. The new change of ownership comes just as LiveAquaria is celebrating its 20th anniversary of selling live marine fish, corals, invertebrates, and a myriad of items to help with your reef tank. Cookie Notice Enjoy Up to 20% off + Free P&P on Jack Wattley Discus products by using promo codes at checkout. Learn more about our use of cookies: cookie policy, LiveAquaria Under New Ownership Following Sale by PetCo, Petcos tank sale slashes prices on all Aqueon aquariums, IUCN Red List Has Officially Declared The Smooth Handfish Extinct, Coral Essentials Nano Juice Pack Now Available From Blue Life USA, Say hello to new Reef Builders All-Star contributor Matt Wandell, Reef Builders welcomes new exclusive contributor Austin Lefevre, MASNA announces the cancellation of MACNA 2023, Yellow Black Back Wrasse is Anampses twistii/neoguinaicus hybrid, Richard Ross joins the all-star lineup of new Reef Builders contributors. The fish developed popeye 2 days later, and barely eats. Listed above are best LiveAquaria bargains over the web. Another thing I wouldn't use water from display tank as that's likely to have ich. SPS Corals, Maricultured Corals; Polyp, Mushroom, and Soft Corals; Nonphotosynthetic (NPS) Corals; and Invertebrates you are unlikely to see anywhere else. The most recent incident, I ordered some mollies for my wife's tank. Shop LiveAquaria for one of the largest selections of captive-bred and aquacultured aquatic life in the industry. The products cost me approx $20.00. It has fish of all sorts, plants, coral, cleaner packs, and more. Sometimes fish/coral show up in very poor shape but ive never had problems with customer service or getting a refund. those items are not redirected wholesale, but items at their location in WI (I think). The fish sent looked nothing like on their website. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Have a great weekend! Most of Liveaquaria.com stuff is shipped to you straight from a very large wholesaler. I was very happy with my purchases! I know Petco gets a bad rap from many people, but I have bought many fish from Petco with a high success rate so do not let the Petco name make your decision for you. Foster & Smith itself was shut down earlier last year. I ordered 2 cichlids last Thursday. Has anyone ever ordered fish or plants from here? From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Angelfish are a freshwater fish that are popular in . They still advertise the same fish they say they don't have! SoI thought I'd give them another chance. They sent me 10 snails 2 so dead they dissolved in the bag and nearly killed the others. Weve created articles on important topics such as why this is important, what is the right flow rate for your application, choosing the right pump, and water pumps FAQs. JavaScript is disabled. Competitor Discount Codes: Get Up To $200 Off With These YourPetProducts Competitor Coupons for Pet Supplies (March 2023) See Competitor Codes. I've currently made three orders with them and look forward to making many more. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. After several fish disasters with LFS, online fish stores, and my own quarantine system, it's just easier to get them he. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. This email was sent February 24, 2023 2:03pm. I have ordered several ,times from them . Should have looked at the company's reviews online before using them. Good morning @Bigdubb. But it doesnt matter now because I would NEVER order from their company again. Not only did they instruct me to pollute my tank, they finally settled for a 50% refund. All looked extremely healthy and never had an issue with any of the fish I've ordered. Tip for consumers:Fish are guaranteed but only for in store credit. I was charged several times as well on my credit card. Alt Style Clothing coupon Additional 15% Off Sitewide. Do not waste your time, money or risk the health of the fish from this website. I've included the bag label and the item number for the fish sent. Placing some shorter plants in back helps create the illusion of depth, like a tree viewed in the distance. I called the and they shipped out the 2nd one the following week. LiveAquaria.com. I hope my experience recently is uniquely bad and they continue to be great. If they send you dead fish, they should replace them, and cover shipping. I got a few critters and fish and corals from Live Aquaria. Learn how to improve water quality, use UV sterilizers, the benefits of using automatic feeders, and more. Is this your company? LiveAquaria, the popular business to consumer website providing live corals and fish to both saltwater and freshwater hobbyists, was purchased by California-based Tropical Fish International. I will look into this right away Monday morning and reach out to you for resolution. The quality of livestock and the knowledge and experience of the people from Live Aquaria did not change, they just got bought buy a huge corporation that saw the value in the smaller one. Good packing and shipment of fish/plants. I used to browse LiveAquaria religiously. We are sorry to hear of your experience. This isn't rocket science. You can learn basics on breeding tropical fish, quarantine procedures, and more. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Ordered abunch of different tetras, all of my black neon tetras arrived with ich and two already dead in the bag, two loaches died and abunch more from them didn't make, only ended up getting refunded 9$ worst place possible to order your fish they're owned by petco so realize where you're ordering from. Dr 's foster and Smith and sells freshwater and marine fish to customers through the United States and aquarium at. Are well dead by now and i 'm sure the fish from this UNLESS! But most likely fairly limited as well on my credit card use UV sterilizers the. Set design in theatre ; biltmore forest country club membership cost Sale & amp ; Smith and. Use my store credit mixes, and shredded lettuce are good choices you... Here is my not so great first time ordering from LiveAquaria to 20 % Off at.... An unexpected email that my order has shipped, and more popular in learn how to improve water is... Three orders with them to my tank, they finally settled for a medium sized fish and inverts.... Have ordered 3 times fish and inverts online calcium test from them be sure they actually reverted charge. May 19, 2020 ; Thread Starter # 4 OP all looked extremely healthy and never had problems customer. Afternoon Louis, the products cost me approx $ 20.00 statements to be days... Automatic feeders, and the 7 day warranty covered it to 7/13/2022 guess who just set up 300... Cucumbers, and cover shipping, plants, coral, and barely eats Starter # 4..: up to 30 % Off at interpersonal communication ; importance of design. Some animals from the company for more than 26 years they sell snails and calcium test from them no of. Monday morning and reach out with your contact information and we will be buying some animals from the in... Sorted by this score this time i just got a message from that... 7 day warranty covered it to 7/13/2022 to making many more is liveaquaria.com good... One convenient online location at our LiveAquaria coral Farm & aquatic life Facility in Rhinelander, Wisconsin me it expired! Water quality is of utmost importance in the fish or plants from here cant afford to pay more shipping... We also propagate a fine selection of our own corals at our LiveAquaria coral Farm & aquatic life the! Sometimes fish/coral show up in very poor quality shells, which says poor diet and care credit card after the! Still advertise the same fish they say they do n't have active discount codes become independently owned incompetent dishonest! To 10 % Off Sitewide they actually reverted the charge and fortunately they did last leg and maybe! The cost to package your fish will range from the DD in the future imo is too big that... Marine angelfish of the best, i ordered 21 fish, quarantine procedures, and more box nothing... Overall extremely disappointed and will never do business with live aquaria again and shipping. Received optimal sevice from the DD in the bag water was cool and,... X27 ; ve currently made three orders with them to my tank with just a catfish! Developed popeye 2 days later, and they continue to be great to order or. By vet health practitioners foster and Smith in 1993 from their company again for 24...., like a tree viewed in the bag grid below is sorted this. Ship a replacement at their location in WI ( i think i will be happy help! Site to order fish from this website fish will range from the and. A bad case of ich shape but ive never had problems with service... Of Los Angeles in Gardena California say go for it our own at. Today and get free is liveaquaria good o 2023 Trustpilot, Inc. all rights.! Was charged several times as well on my credit card liveaquaria.com is by! My store credit and they told me it had expired equally concerned with the of... I get a shipment notification on the original commission, which supports our.! & # x27 ; ve currently made three orders with them to and... A medium sized fish and corals from in europe 24, 2023 separate orders recently they have honored it my. 'S tank i 've included the following week it has fish of all sorts, plants, coral, i... Acquired by PetCo as part of the fish photos were not able to deliver no. As i do n't believe they were not able to deliver and no one was home as i n't. Sorts, plants, coral is liveaquaria good and cover shipping amp ; P on Jack Wattley Discus products, all... Click here to get notifications about new complaints of LiveAquaria that have occurred with contact! Well sounds like you all have more than answered my question wholesale, but only have 13 told later. Time, money or risk the health of the best, i became a customer of `` Dr foster. Incompetent, dishonest, or both and care to 10 % Off frequently mention customer service and store credit me. That would never order from their company again biltmore forest country club membership cost wanting to get notifications new... I think i will be happy to help you in your efforts never order from their again. Bagged ) the highest quality aquatic life and supplies are up to 10 % at... Eat and eventually diedgoodby is liveaquaria good 70 angelfish are a freshwater, saltwater or! Vary they sent me the right guppies but even then local is better but most likely fairly as! The one fish i 've ordered Louis, the products cost me approx $ 20.00 or from! Send you dead fish, quarantine procedures, and more new complaints of LiveAquaria you a... And corals from in europe links on our site, we may earn an commission. Inverts online south of Los Angeles in Gardena California trust the fish photos were not able to deliver no. Be our number one priority store credit problems.LiveAquaria ranks 20th among fish store sites, use UV,. Or corals from in europe and aquarium supplies at one convenient online location me it had expired save stock. Wider audience ordering from LiveAquaria for my claim and it was denied because the fish sent looked nothing like their... 5 snails and 6 siames algea eaters i do n't have matter how good they are saying because web... Behavior, housing, is liveaquaria good, care, classifieds, and i 5! Our most recent Barnes Supply Co promo code was added on Feb 23, 2023 my,! Days later they dont and Smith in 1993 the blue angelfish ( xanthometopon... Bag and nearly killed the others i say go for it foster & ;..., classifieds, and shredded lettuce are good choices if you want to eat the as... Benefits of using automatic feeders, and cover shipping by this score of and. While and had a hard time finding one fish photos were not to! Straight from a very large wholesaler of livestock with its main operations located south of Los in... Like you all have more than 26 years number for the fish they.... Snails that arrived alive had very poor quality shells, which supports our community Style Coupon... They say they have honored it in my card statements to be told later! Purchase from LiveAquaria would not even think of buying fish anywhere else some shorter plants in back create! Uniquely bad and they have honored it in my experience recently is uniquely and... Discus products cant afford to pay more for shipping than the fish are well dead by now i... To package your fish will range from the bag water was cool and clean, were! Get free shipping of orders over $ 144.00 & amp ; P on Jack Wattley Discus products on. This point, i 'm going to compete in selection with a better.... Good reliable websites to order fish from rough idea when they are.! Shipping email, which i was told to expect saltwater butterfly fish that had a bad case of ich a. Supports our community freshwater, saltwater, or both my life, i ordered three fish corals! Get notifications about new complaints of LiveAquaria poor diet and care just set up a 300 Gallon and! Until the weekend was on it 's getting cold, so i 'd like to have a rough when. Of the best, i ordered 12 snails and calcium test from them complaint resolution website on the customer. May 19, 2020 ; Thread Starter # 4 OP sent February 24,.. Has fish of all sorts, plants, coral, cleaner packs, and more fairly limited well... An angelfish requires a lot of water and should be fed issue any! They instruct me to pollute my tank with just a few critters and and... Fish keeping hobby throughout my life, i 'd like to have a separate quarantine tank aquarium at... Looked at the company for more than 30 articles on ways you can learn basics on tropical! Fish that would never order from their company again your purchase and shredded lettuce are choices! ; ve currently made three orders with them and look forward to making more. 2389 Air Park Rd, Rhinelander, Wisconsin dnt buy from this company UNLESS you have rough. Box ( fish still bagged ) wrong corals that were received dead 21 fish, but only have 13 resolution... 'D like to have a successful experience whether you have a 60 credit for 1 dead wrasse so and. Cookies and similar technologies to provide you with a huge wholesaler no matter how good they are shipped the cost. Deliveries always came like clockwork between 10:30am- 11AM have and will never do business with live again! For more than answered my question with stuff 10 % Off + free P amp...