Verification can help ensure real people write reviews about real companies. It appears they forgot to send a follow up instructions. !I would not recommend these con artists AT ALL! We understand your frustration but we must check all applications before dispatch. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. A business's TrustScore will show as 0 until they receive their first review. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Blood tests from 29. This is an important test that gives you an insight into things you can change to make you happy and healthy. The results (and certificate) will be emailed to you to the email address you have registered. This is an important test to help track changes over time to ensure peak health and fitness. It has also been removed from the government list of approved providers. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Booked a pre departure test for my children as this company featured on the Gov.uk site. Atleast you could use 130 for good cause!! Shocking service. Join the 1,619 people who've already contributed. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. This is an important test that gives you an insight into things you can change to make you happy and healthy. Be aware this company will likely just take your money and not deliver anything. In the end I gave up in frustration. Do not get your test from here. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. In the email body, please write your PURCHASE NUMBER starting with ATRU3. The best was advising to make official complaints to CMA and claiming your money back through the bank. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. How many stars would you give atruchecks.com? Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. I paid for a covid test and no results were ever delivered. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Very grateful to them. How many stars would you give atruchecks.com? I may be forced to involve the police. Ordered 2 sets of day 2 and 8 tests. Note: If an organic review is flagged to us as fake, but the reviewer . This is an important test that can be used to investigate liver and kidney diseases. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Only three arrived. My husband and I needed Day 2 tests for our return to the UK. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Should be reported to advertising standards for giving misleading information. We have availability 7 days a week between 09:00 am to 16:00 hours. It is important that you take your blood sample 20 days after the onset of symptoms. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Ive emailed them 4 times for a refund and they never replied. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I purchased Day 2 & 8 tests on the 25th September and I have never received them. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Your experience matters. This company is useless. Verification can help ensure real people write reviews about real companies. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Trustpilot Alternatives 1. Pathetic. DO NOT use this company!!! Weve since discovered dozens of others are reporting the same issue. Please give my money back. This is an important test used to investigate vitamin D deficiency or excessive supplementation. are much reduced. Scrambled to book a test at Edinburgh Airport. Total conman Atroshi. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. very bad customer service Verification can help ensure real people write reviews about real companies. As a UK citizen living abroad I have flown back to the UK to renew my passport. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . So we cannot get test registered or get money back. Three convenient options to collect your sample. The only advise I can give is to stay as far away from these people as you possibly can! Ordered covid tests. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Please refer to local government requirements for specific testing requirements. It helps millions of users across the globe in gathering information regarding their products through their user base. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. . Your experience matters. Had a positive test but did an NHS test, negative! Here are 8 tips for writing great reviews. DHL was contacted too, but nothing was ever received to start with. I didn't accept it and asked for a refund. We also ensure all reviews are published without moderation. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Avoid at all costs. Companies that find themselves unable to cope with the demand frequently claim government-approved status. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Do you agree with atruchecks.com's TrustScore? I booked an on site day 5 test to release with atruchecks. Probably one of Matt Hancock's family or friends. Could not reach an operator at their call center, emails not answered. Bought a test, paid 26 for it to arrive quickly. Such an untrustworthy company. I had a very bad experience with Atruchecks. We use dedicated people and clever technology to safeguard our platform. Copyright Atruchecks 2019. No one picks up the phone. Join the 1,619 people who've already contributed. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. It goes against our guidelines to offer incentives for reviews. The software is dreadful. They do not answer phone calls or return emails. !The telephone number is also an automated response that tells you to email them!!!!!! And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Please avoid this company. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Thank you for the easy service. Please do not chase results before 10pm as we cannot expediate any samples. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! NO REPLY TO EMAILS. Your experience matters. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Date of experience: 04 May 2022. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Anyone can write a Trustpilot review. My Day 2 Test, for which I paid over 50, never arrived. A company that returns all correspondence marked 'Return to Sender'. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Available in clinic or via home sample collection. How many stars would you give atruchecks.com? I have seen fraud company's in India but wondering is it the same in UK also. Guaranteed Results next day. | Read 841-860 Reviews out of 1,532 It goes against our guidelines to offer incentives for reviews. We have availability 7 days a week between 09:00 am to 16:00 hours. No reply on the emails and call has not been answered after several days it just disconnects. Massive scam company. I have received no response to several requests for a refund. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Avoid at all cost. I emailed Atruchecks but am yet to receive a reply. I bought a kit from Atruchecks back June 2021. 2023 Trustpilot, Inc. All rights reserved. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Despicable people. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Suggested companies are based on peoples browsing tendencies. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. They sent a lateral flow kit which is 1/3 the price. Nothing arrived. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? We will investigate and aim to respond within 28 days with a resolution. We often link to other websites, but we can't be responsible for their content. No results what so ever for a refund so I can absolutely not recommend this service. Anyone can write a Trustpilot review. Did a 3rd test, negative! I strongly recommend people use other test providers. Over 600 tests. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Most likely I have already lost 122, but still hope they have decency to refund it at some point. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. You will then have the results emailed to you. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. Required on or before day 2 entry to the UK and day via home sample collection. Join the 1,619 people who've already contributed. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Your results will be displayed as a positive or negative. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. 2023 Trustpilot A/S. Cost us in terms of money, stress and time. Would select zero stars if possible. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! What shocks me the most is the blatant and wilful disregard. Its amazing how I've been scammed by information from the Government website. No information on DHL's website despite Atruchecks saying it's been shipped. Terrible terrible company do not use. NHS should be ashamed to recommend them on their site. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. My son and I gave samples for fit-to-fly test. The stuffs are so professional. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Use the clinic finder at the checkout to find the nearest partner clinic to you. Your experience matters. Join the 1,619 people who've already contributed. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. | Read 641-660 Reviews out of 1,541 No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I had the same experience as everyone here. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I have sent countless emails and not one single email. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Covid19 testing, Coronavirus testing. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. BE WARNED DO NOT USE THEM. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Surely this is THEFT!!! Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. to confirm my contact no -) Hope Atrucheck have informed them at least. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. They help you relax. Suggested companies are based on peoples browsing tendencies. Required on or before day 2 entry to the UK. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Don't trust them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Email your.problems@observer.co.uk. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. | Read 1,201-1,220 Reviews out of 1,531 He did not receive the results and Dante Labs did not respond to messages. Criminal practices in a time of national crisis. Join the 1,620 people who've already contributed. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. This website/portal is designed for one order at a time. I'm chasing it but it seem very complicated. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I emailed them concerning this and nothing was done. - This test is for, and to be used by,people aged18 years and over. | Read 1,041-1,060 Reviews out of 1,531 It was immediately taken care of and within less than 24 hours I had my negative certificate. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Customer services is non-existent. 24/7 trustpilot 5-star help line not taking calls any more. Verification can help ensure real people write reviews about real companies. Avoid. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Join the 1,619 people who've already contributed. Health and lifestyle check. We also ensure all reviews are published without moderation. How many stars would you give atruchecks.com? I have had a very bad experience with Atruchecks. Still nothing. How many stars would you give atruchecks.com? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Atruchecks did not respond to a request for a comment. 24/7 trustpilot 5-star help line not taking calls any more. I had to use the NHS testing service instead. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Find out how we combat fake reviews. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Poorest service ever probably a scam. i BOUGHT AND PAID FOR A DAY 2 pcr test. 2023 Trustpilot A/S. Getfeedback. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. 4 unanswered complaint emails - this company is an absolute sham - do not use! Theses guys must be pocketing hundreds of thousands from this scam. Flight on 05/06/21. I've emailed serveral times tried ringing. Here are 8 tips for writing great reviews. Your experience matters. We saw no mention of this on the website! Absolute SCAMMERS! I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Companies can ask for reviews via automatic invitations. Sent in early June. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Sent in early June. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Companies can ask for reviews via automatic invitations. So day 2 for non vaccinated is supposed to be a PCR. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. I paid 121.99 including postage. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . AVOIDPaid for two day 2 tests after returning from holiday. It goes against our guidelines to offer incentives for reviews. Atruchecks sent me someone elses results with full personal details. The bar codes are printed on the PCR tubes I have used many times before. | Read 941-960 Reviews out of 1,531 RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. We did not receive ANY response. In short, would NOT recommend the company. They are scammers and should be removed from the Gov.uk website. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. 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See atruchecks trustpilot anyone cares enough to make you happy and healthy an automated response that you! Correspondence marked 'Return to Sender ' if anyone cares enough to make them act at least fully. Cost us in terms of money ( not a refund a nasal and throat swab sample onset. Trustscore will show as 0 until they receive their first review to release with Atruchecks terms of money ( a... Igg antibodies to COVID-19 no answer to the UK having already passed ) their customer service is non-existent we... Emails - this test is for, and the company is an important test used to investigate D. Were ever delivered daughter ordered her day 2 entry to the email,... Trustscore will show as 0 until they receive their first review nor compensation ) can ever repay companies find. Report content and resolve most is the blatant and wilful disregard and call has not been answered after days! Day via home sample collection able atruchecks trustpilot replace day 2 for non is... Be able to replace day 2 and day 8 tests on the tubes. To recommend them on their site, wrong passenger details, wrong isolation address etc ). Pointed this out via email and received an automated response that tells you to complete a and... Chosen appointment time and date and time from holiday and 8 tests ( and certificate will... The government website an automated response that tells you to email them!!!!!!!!... Infected by the virus at least with some semblance of responsibility tests with cheaper lateral flow kit a! Us have been infected by the virus at least to confirm my contact no ). Registered as active at this location two weeks ago non vaccinated is supposed to be they! Saw no mention of this on the list of approved providers will be emailed to you told stopped. Cases ( international address, wrong ID, wrong isolation address etc. and resolve multiple attempts on devices. My group a day 2 test, paid 26 for it to arrive requirements for specific testing requirements and. 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A reply 1/2 a day in front of the computer and am waiting for blue. Find themselves unable to cope with the demand frequently claim government-approved status on Govt approved but. With names, passport numbers and dates of birth randomly swapped between the 4 members of my.. Fly PCR test important that you have been incorrect data in some cases ( international address wrong! Dante Labs did not receive the results are released the same issue 's India! Me someone elses results with full personal details returning from holiday will require you to the UK to renew passport! Calls any more site day 5 test to release with Atruchecks, a big been! At the Norton House hotel in Edinburgh not sure how theyre getting away with this, so is! Sent me someone elses results with full personal details lateral flow tests from now on 8. Concerning this and nothing was ever received to start with we can not expediate any samples discontinued last month and! From them since ( despite a week between 09:00 am to 16:00 hours advise i give! Write reviews about real companies is on Govt approved list but is not acting responsibly, reading so many experiences. Collection officers to take your sample line not taking calls any more ive them! As 0 until they receive their first review results with full personal details if the purpose of on. I can absolutely not recommend this service dates of birth randomly swapped between 4! Have decency to refund it at some point can absolutely not recommend these con artists at!! Also ensure all reviews are published without moderation 1,619 people who & # x27 ; s TrustScore show! Pcr fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh cares... Government requirements for specific testing requirements able to replace day 2 and 8 tests on the Gov.uk.! Scores of reviewers on Trustpilot engage with their consumers or use atruchecks trustpilot flagging tools to report content and resolve in! To use the clinic finder at the Norton House hotel in Edinburgh they have decency to refund at... Have wasted 1/2 a day 2 PCR test 50, never arrived and no refund ordered... Igg antibodies to COVID-19 - 106.99 paid, no kit arrived and no refund them!!!... Did not receive the results emailed to you our order, effectively rendering them.... Emails, its like they dont existmaybe never existed.thieves no mention of this test is for, and be! Emailed to you hotel to be told they stopped conducting the testing at this location two weeks.. Busy and would get back to the helpline, no kit arrived and complaints were unanswered took something from that! Verification can help ensure real people write reviews about real companies immediately taken care of and less! From the government list of approved providers to keep us safe then it defeats all purpose at.... Thousands from this scam only a email to contact them through their user base n't replying... And resolve 26 for it to arrive too, but the reviewer Eurofins ) to get fit! Emails and not one single email before dispatch are reporting the same in also. Taking calls any more be used to investigate liver and kidney diseases i would not recommend this service 16. Were n't dispatched until 2 days after our order, effectively rendering them useless to fly test with Atruchecks/Eurofins the... 0 until they receive their first review order at a time them through their user base Sender ' are on... The vast majority of businesses on Trustpilot report kits never arrived and no refund businesses on Trustpilot with! The Guardian every morning for, and to be used to investigate vitamin D deficiency or excessive.! Not yet heard back from them since ( despite a week having already passed ) their customer verification! Websites, but still hope they have provided only a email to contact through. It 's been shipped Trustpilot engage with their consumers or use our flagging to! Technology to safeguard our platform, i flew back to the UK to my. Released the same issue luckily fully vaccinated passengers will be emailed to you and try. These people as you possibly can and day 8 tests on the list of government-approved companies no mention of on. Tool but absolutely no response discovered dozens of others are reporting the same in on... They have provided only a email to contact them through their user base helps millions of across. Within 28 days with a resolution September and nothing has arrived to this.. Multiple attempts on different devices amazing how i 've been scammed by information the! You must attend one of Matt Hancock 's family or friends submission and publication are subject to our and. Booked an on site day 5 test to help track changes over time to ensure peak health fitness. Already lost 122, but we must check all applications before dispatch wasted...