Here is my booking number RQ3RVR. It promised refunds for flights they canceled during the pandemic. 2020 AirAsia Group Berhad. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Wastes time in providing details to end up with a generic Bummer! Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. And I laff at those buy unlimited pass rm 499. How long before you will get the full refund? - Case id 120478040 - want to cancel and take refund of my booking d552m. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Looking for answer as well. This, he said, was. We can't be held responsible for any untoward incident due to participation in this site. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free But Fernandes warned it would take three to four months to process a refund. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. I have an issue with AirAsia too. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Desired outcome: Al Jazeera Centre for Public Liberties & Human Rights. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. What should I do? SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Dont even dare to purchase from them again . I just want to ask an update regarding your case cause I have the same problem as yours. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Yosh has won 3 Philippine Blog Awards and a Palanca Award . Subscribe on Youtube! No compassion for passengers. This blog is designed and arranged by Happtone.com. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Till today, payment is not received and refund request cancelled as well. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Unable to reach anyone Desired outcome: Refund needed. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. I filled an eform to request a refund the tax portion of our tickets. Trust Pilot review site rates all major companies. Under investigation I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Gusto ko rebook Kaso wlang email na dumating sakun They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. I asked for a managers full name but they wont disclose. Be that as it may, the minister did not clarify whether the refunds . is there anything more I can do? It has been days, I havent heard from them, she said. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Kita jaga kita, we will update if there is any new update from AirAsia X. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Done with all the instructions, all the process that Ava asked but still cant rebook. its very disappointing about air asia . Horrible!!!!!! I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. My email : [protected]@gmail.com, Desired outcome: Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. I have tried to resolve this but they keep closing my case. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Well try to get back to you soonest. On desktop, you can see AVA right away. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Air Asia. Check out airasia.com and get only the best deals today! Desired outcome: Horrible. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . within 2mins and still get this Bummer message. Its around and around and around situation with them. Just after 2 days, i recieved an email stating that they have successfully approved my request. Give our money back. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). I always choose the original form of payment. But seeing the horror stories here highly discourages me from proceeding! Do you have a 2022 update on how to get a refund for a duplicate booking? Desired outcome: Click here to get notifications about new complaints of AirAsia. . Log in 2 Euphoric_Mist_613 1 yr. ago He is terrible to deal with and at this point in time I think will be late for our flight. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Point : 12000 They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Youll be asked if you would like to proceed. I complained but no help whatsoever. There is no contact number provided to speak to someone. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Hi, my flight is on march 23 etd 00:30 mnl -dvo. yes maika.. walng kwenta yan airline na yan. We requested Feb 2019. For duplicate booking, you will also need to enter the booking number of the second booking. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. I must say AIR ASIA is the worst airline!! Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Where is my refund airasia? Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Cant seem to find out how to get my refund :(. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Thank you! 3:01am. Change to correct airport. I request you to return money.i am waiting still last one week three days its not respond . You can read the full FAQ on the AirAsia X Travel voucher here. Chat BO is not able to help because return flight had reservation changes ( same PNR). Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Flight from Chennai to KLIA 2 Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Unable to reach anyone, Desired outcome: Di ko po alam kung san sa dalawa yung mali. Landed around 2.30 pm I cant get a refund either!! My flight is automatically cancelled by air asia. thanks for replying. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Yosh Dimen is a full-time travel blogger. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat They will not refund the money . As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Thanks! 2. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Have you heard any official updates from AirAsia? I need your help to process refund ASAP to a duplicate booking caused by your online app. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Thank you. Omg same here and then they closed mine! AirAsia is Malaysian low-cost airline that provides both domestic and international flights. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Few thousands in airline credit that gives no interest those buy unlimited pass airasia refund issues 499:... 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