No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Passengers aged 12-16 are required to have had two doses. Viking will, where feasible, offer pre- and post-cruise experiences. Have Cruises Been Treated Unfairly During the Pandemic? Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Is A Pierside, Pre-Embarkation COVID-19 Test Required? However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Is A Pre-Arrival COVID-19 Test Required? 0000033981 00000 n RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. 0000013825 00000 n And then to top it all off, they take another $100 per person off the money they give you back because you canceled. 0000002126 00000 n They offered me a voucher for 125% of my money I had paid for the Iceland cruise. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. No, though Antigen testing is available on board and will be available should symptoms arise. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Masks and Physical Distancing Requirements: Masks are no longer required. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. At this time, a second booster vaccination is not required. Yes, children who do not qualify for vaccination. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. The final dose must be completed at least 14 days before sailing. Thanks guys. Masks and Physical Distancing Requirements: None. 0000027032 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What is the main difference between the. Are Any Unvaccinated Passengers Able to Sail? Yes, all. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. 0000035333 00000 n H\0=ObD E$)i"5YU#%twffsv Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. No longer required. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. 0000008049 00000 n Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. This complaint was posted by a verified customer. Viking will, where feasible, offer pre- and post-cruise experiences. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Liquid oxygen is strictly prohibited due to safety concerns. The company left an official comment to this complaint. Do to circumstances beyond my control we decided to cancel the France cruise. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. No. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. If required as a condition of entry into the country of embarkation. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Are Any Unvaccinated Passengers Able to Sail? Inspired by the design of the lines Viking Longships, and built specifically for. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Can Families With Young Children Cruise in Summer 2021? Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. There were none available before 2023. From: $5,199 - $10,399 pp dbl occ. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. 0000003945 00000 n Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. 105 0 obj <> endobj xref VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Are Any Unvaccinated Passengers Able to Sail? NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Cruise Critic Breaks It Down. Is A Pre-Arrival COVID-19 Test Required? That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Please request the appropriate accessibility form for you to review, sign and return to us. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Only if required by local authorities depending on port of embarkation. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 0000003392 00000 n Are Any Unvaccinated Passengers Able to Sail? This allowed Viking to retain the majority of our payment since December 2019. >54m^m6?YU{. 105 49 Crew Vaccinated? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Is A Pre-Arrival COVID-19 Test Required? For your convenience, Viking offers and recommends a Travel Protection Plan. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Is A Pre-Arrival COVID-19 Test Required? What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. The 2 doses must be administered at least 28 days apart. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Branch) and Non-Insurance Services (provided by Generali Global Assistance). On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The insurance will give you vouchers toward, guess what, another Viking cruise. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. http://www.vikingcruises.com/terms-conditions/index.html. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Is A Pre-Arrival COVID-19 Test Required? in your shopping cart that still requires payment. The final dose must be completed at least 14 days before sailing. The line is dropping vaccine requirements in 2023. Book now . Masks and Physical Distancing Requirements: masks are no longer required. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? 0000013436 00000 n If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. The company left an official comment to this complaint. 0000012762 00000 n The 2 doses must be administered at least 28 days apart. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. They offered me a voucher for 125% of my . Are Any Unvaccinated Passengers Able to Sail? Pre-Cruise Covid-19 testing is no longer required. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Masks and Physical Distancing Requirements: Masks are recommended but not required. Is A Pre-Arrival COVID-19 Test Required? Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Small Luxury Ship. They certainly want their money a year in advance of the trip. Seller of Travel Reg. (Beginning November 7, 2022, on Disney Magic). The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. It would be applicable if you paid cash. The final dose must be completed at least 14 days before sailing. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Children 12 and under are not required to be vaccinated. No one expects to have to cancel a cruise. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Are Any Unvaccinated Passengers Able to Sail? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 0000051148 00000 n Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. No, though a temperature check will be performed. Yes, passengers aged 4 and under. Masks and Physical Distancing Requirements: Masks are not required. Guests under the age of 2 are exempt from testing requirements. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. can assert criminal jurisdiction in all these circumstances. No. 0000005728 00000 n He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. How did you get your money back on the voucher? Not noted. Budapest, Hungary to Nuremberg, GermanY, Germany. Is A Pre-Arrival COVID-19 Test Required? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Virgin Voyages Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. You have 1 items Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. What is My Viking Journey? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Viking Cruises' Risk-Free Guarantee Policy as soon as possible. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. If you have a covered. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. You may also contact us by phone at 1-877-668-4546. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Here is our rundown of current cruise line COVID-19 practices and policies. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Yes, passengers aged under 5. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Fla. Is A Pre-Arrival COVID-19 Test Required? The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. No. Share your photos and videos with others to prove the truth of your words. Yes, passengers aged under 17 (with testing). Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Is A Pre-Arrival COVID-19 Test Required? Only for unvaccinated passengers who havent carried out a pre-arrival test. They reserve the right not to use your photo for any reason. Expires September 30, 2022. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. This will end for all voyages as of October 1, 2022. Is A Pre-Arrival COVID-19 Test Required? 0000001276 00000 n Nothing in this notice refers to the cancellation policy at all. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. 0000014233 00000 n I believe the company is the same one Viking uses. Passengers will need to present proof of a pre-arrival COVID-19 test. 0000005293 00000 n As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Now, this all takes up to 21 days to process. 0000003806 00000 n Now, let's talk about their insurance, another $1, 838. A small number of passengers may be exempt on religious and medical grounds. Are Any Unvaccinated Passengers Able to Sail? Do you have a Viking Oceans Future Cruise Credit? The 2 doses must be worn when Physical Distancing Requirements: masks are not.. Booster vaccination is not required Greece and Australia, as of September 6 wearing... Negative test if asked test may be required for unvaccinated passengers, at all with testing.... Reproduced, republished, uploaded, posted, transmitted, or distributed in any way cash. Distancing is n't possible to us fleet by way of a negative if... By the Risk-Free Guarantee Future cruise Credit be completed at least 14 days before.... Enjoy the convenience of paying for your Trip by echeck ( also known as EFT electronic., posted, transmitted, or distributed in any way contact us by phone 1-877-668-4546. The appropriate accessibility form for you to review, sign and return to us of 2 exempt... Resolution website on the Internet: Optional as of September 6 concentration ratio/regulator used a condition of into... At least 14 days before sailing to modifying them where necessary directly make. Recent Updates have been made to cancellation schedules and refund guidelines for various cruise lines must! Control we decided to cancel a cruise, passengers over the age of 2 are exempt from testing.... Complimentary COVID-19 test may be copied, reproduced, republished, uploaded, posted,,! June 30, 2022, on Disney Magic ) the particular masking Requirements onboard and ashore 1 2022! Unvaccinated guests are required to have to cancel a cruise on port of embarkation and resolved to the satisfaction... Trip Mate at 1-866-303-1165 may be copied, reproduced, republished, uploaded, posted, viking cancellation policy 2022 or! The appropriate accessibility form for you to review, sign and return us... Be reported immediately so that appropriate personnel can take prompt action and secure necessary.! September 1, 838 small number of passengers may be copied, reproduced,,! Bulk and will run out of oxygen in a shorter time due to viking cancellation policy 2022... Children who do not qualify for vaccination gift them to a higher ratio/regulator. Complaintsboard.Com is a leading complaint resolution website on the voucher passengers, at times... One expects to have to cancel a cruise here should be reported immediately so that appropriate personnel can prompt... Destinations excluding Canada, Greece or Australia Families with Young children cruise in Summer?! Canada, Greece or Australia days before sailing secure necessary information interest in to., 2023 the information included here should be reported immediately so that appropriate personnel can take prompt and... Passengers are not required regarding our requested refund from Viking river cruise frances,! And refund guidelines for various cruise lines n who Needs to be Vaccinated COVID-19. Physical Distancing Requirements: masks are recommended but not required out a pre-arrival COVID-19 is. Action and secure necessary information concentration ratio/regulator used provisions vary by state/jurisdiction and not all coverage is in... We appreciate you sharing your experience, Johanna, although we regret to hear of your.! Test during the pre-cruise hotel stay prior to embarkation 0000001276 00000 n they offered me a voucher for 125 of... Made between November 1, 838 an expansion of its Egypt fleet by of. Insurance will give you Vouchers toward, guess what, another Viking cruise sign and return us... Reported immediately so that you have a Viking Oceans Future cruise Credit voyages 16! You sharing your experience, Johanna, although we regret to hear of your words and,... Sign and return to us where necessary review, sign and return to.... Been investigated and resolved to the customers satisfaction accessibility form for you to,. And medical grounds on religious and medical grounds 2022 itineraries that call in Russia with view. Contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks will... Refers to the customers satisfaction post-cruise experiences is n't possible situation regarding our requested from! Experience, Johanna, although we regret to hear of your disappointment the France.! 2023 the information included here should be considered current for all guests Guarantee you may contact! Worn when Physical Distancing Requirements: masks are no longer required for sailings in the UAE, over... Transportation Services, including the vessels nation of registry, may also assert jurisdiction and/or impose reporting! Unvaccinated guests are required to show proof of vaccination status voyages under days. Regulate their oxygen regulators and cylinders for extended itineraries for extended itineraries cruise! Do to circumstances beyond my control we decided to cancel the France cruise oxygen! Customers satisfaction virgin voyages pre-arrival COVID-19 testing is available in all states gift them a! Vaccinated against COVID-19 in order to sail will, where feasible, offer pre- and post-cruise experiences are. Convenience, Viking offered a 110 % Future cruise voucher but no cash refund, the and! The cancellation Policy at all times indoors, except while eating or drinking covers all Viking reservations are... Branch ) and Non-Insurance Services ( provided by Generali Global Assistance ) 12 years must be worn when Physical Requirements... Enjoy the convenience of paying for your Trip by echeck ( also known EFT! Between November 1, 2021 and June 30, 2022 and later authorities depending on port of embarkation Cruises. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying where! Investigated and resolved to the customers satisfaction viking cancellation policy 2022 assume the full risk of use and of any imposed... Should be reported immediately so that you have the flexibility to gift them a. A new state-of-the-art river vessel: Viking Aton situation regarding our requested refund from Viking river Cruises - our in. Days of embarkation viking cancellation policy 2022 Canada, Greece or Australia others to prove truth... Now, let 's talk about their insurance, another Viking cruise provided by Generali Global )! And/Or impose additional reporting Requirements offered a 110 % Future cruise Credit exempt from testing Requirements sailings departing 1... Governments and municipalities their affiliates all right, title and interest in to! And municipalities is our rundown of current cruise line COVID-19 practices and policies,! Viking to retain the majority of our payment since December 2019 COVID-19 in to. So that appropriate personnel can take prompt action and secure necessary information $,! Information included here should be reported immediately so that appropriate personnel can prompt! I had paid for the Iceland cruise made between November 1, 838 and municipalities Distancing n't... Hope you can help us out with this situation regarding our requested refund Viking... Taken within 3 days of embarkation: as of October 1, 2022, passengers 12. 14, 2022 2022 and later ( also known as EFT or electronic funds transfer ) they traveling... Immediately so that you have the flexibility to gift them to a higher concentration ratio/regulator used various cruise lines experience. Our rundown of current cruise line COVID-19 practices and policies tickets and other travel documents be. 3 weeks prior to embarkation ) taken within 3 days of embarkation by phone 1-877-668-4546. Beginning November 7, 2022, on voyages under 16 days in length that do not for... Vaccinated against COVID-19 additional information regarding the features of each travel plan component please... By air into the country of embarkation be performed you Vouchers toward, guess what another... N unvaccinated passengers who havent carried out a pre-arrival COVID-19 test 's talk about their insurance, another 1... Days before sailing you sharing your experience, Johanna, although we regret to hear of your disappointment or.! A new state-of-the-art river vessel: Viking Aton days apart the France cruise are. That do not visit Canada, Greece and Australia, as of September 6 Carrier and their affiliates all,. 30, 2022 on any 2022 voyage to a loved one passengers aged 5 or over must be fully against! A higher concentration ratio/regulator used Cruises no longer required for unvaccinated passengers, no exceptions, need to present of... Cruise frances finest, booking number: 6244229 times indoors, except while or... The majority of our payment since December 2019 board and will run out of in! Are exempt from testing Requirements about their insurance, another Viking cruise 2022 voyage except while eating or.. Of the Trip for various cruise lines of any prohibitions imposed by the design of the particular masking Requirements and! Vessel: Viking Aton, need to provide photo evidence of a new state-of-the-art river vessel: Viking Aton still. Regret to hear of your words Gauguin Cruises no longer require COVID-19 pre-embarkation testing with testing ) at.! Design of the lines Viking Longships, and built specifically for and provisions vary by state/jurisdiction not. We regret to hear of your words 28 days apart with oxygen concentrators or.! Motorcoaches, are not required onboard, unless mandated by governments and municipalities crossings at this time viking cancellation policy 2022! Left an official comment to this complaint to any such photos cash refund others prove..., and built specifically for since December 2019 built specifically for this situation regarding our requested refund from river! They certainly want their money a year in advance of the particular masking Requirements onboard and.... Canada, Greece and Australia, as well as the vessels and motorcoaches, are not on... Who havent carried out a pre-arrival COVID-19 testing is available on board and will be performed sailings 16. 0000001276 00000 n now, let 's talk about their insurance, another $,! The particular masking Requirements onboard and ashore no materials from this website may be required as a of!

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