Join our community, read the PF Wiki, and get on top of your finances! Get push notifications when there is an update or exception. I ordered a parcel from Zara to a different shipping address. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Closed. Share your photos and videos with others to prove the truth of your words. Read more Order status. You may get a call / email shortly from us. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. On 9/10, I gave them a call because I hadn't received the package yet. I rate it excellent. 46-90 days. And I received my parcel on ** itself. Create an account to follow your favorite communities and start taking part in conversations. Help. Refund / Credit for purchase, "The amount has been refunded by OYO. I had to separate my order so they were separated into two box for the same order. Press J to jump to the feed. Been over * months, havent received the refund of **** for the return of goods. Get real-time delivery updates with the free AfterShip app. However, If you need legal advice, please contact an advocate for legal advice directly. You will have to make a claim with Fedex. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. It was delivered on time (January **, ****). Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. 1 2 Replies 24 June 2011 at 9:53AM * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Print the label you receive via email and place it on the top of the package. Voxya helps in identifying issues in your product or services. Even after the investigation they couldn't describe what exactly was inside the two boxes. Its obvious the courier has tampered with the parcel. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Sync data from ZARA emails ", Resolving customer complaints are important to succeed in business. File online consumer complaint from any state or district. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. She reiterated that FedEx left it at the door. I had ordered a coat from Zara.com on **rd Jan ****. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . You should check our detailed article on how brands should Our Slogan Clean & Green Pakistan. relationship with customers that can turn customers into Brand advocates. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Discover short videos related to zara package delivery on TikTok. Rating. She told me she's sorry, there's nothing else they can do, and she's closing the case. Discover short videos related to zarapackage on TikTok. We help businesses in organizing consumer complaints by labeling and categorizing them. **, *** has been delivered to some named Vijay Meena. Second, you must have provided Zara with a copy of the police report. I found one package when I got home. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. And I received my parcel on ** itself. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Closed. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). I found one package when I got home. But they had not updated the delivery status online, and it still says the same. Don't accept the blame because the company chose a much cheaper shipping option to save money. However, If you need legal advice, please contact an advocate for legal advice directly. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. New comments cannot be posted and votes cannot be cast. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. File online consumer complaint from any state or district. This review was chosen algorithmically as the most valued customer feedback. resolve consumer complaints Voxya does not provide legal advice and does not create an attorney-client relationship. almost two months and i havent received my refund. However, there are some conditions that must be met in order for you to be eligible for a refund. Open. At this . We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. When my boyfriend got home, I called on his phone and got another agent. I placed a return before or on January **, ****. Will this work even though I paid with my checking account instead of a credit card? Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Are there any further steps I should be taking to get better support from Zara? Read more Also put a claim in with FedEx. We are incessantly improving our quality to serve our clients better. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. I Don't Know Who That Is And The Order Never Reached Me. Copyrights 2015 - 2016. Yesterday, 9/14, I call back because I hadn't heard from them. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I sent my item back to Zara for a refund. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. See the latest status of your online orders in one place. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Does Zara refund stolen packages? Extrusion is a process used to create objects of a fixed cross-sectional profile. We support businesses as much as we support consumers. I would have loved a "signature confirmation" option. I have called them. Zara Intidex - Delivered incomplete product and now not doing refund I ask to speak to a manager, and at first she said she was the manager. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. You can write a letter to their corporate headquarters if you want. Zara ranks 232nd among General Apparel sites. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have no product, and they won't refund. Closed. They don't offer it. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. Look around the delivery location for your package. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Reviews (0) Register or Use a social log in . It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. You can take action based on time, type or urgency. resolve consumer complaints Resolution Demanded: I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. It was supposed to be delivered in a Zara shop on 24-25th June. ***********). We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Voxya does not provide legal advice and does not create an attorney-client relationship. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. I had ordered a coat from Zara.com on **rd Jan ****. I don't normally like to complain about any company unless I really really experienced something horrible. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Shipping and order status. If I was going to do that, why would I bother shopping online? Zara refusing to refund for a stolen package. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. **, *** Has Been Delivered To Some Named Vijay Meena. Read more Please help! **, *** has been delivered to some named Vijay Meena. Closed. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Vision Statement It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received I placed an order. Sorry, this post was deleted by the person who originally posted it. I would look into that. it is March now. Consumers are searching competent & affordable lawyers to resolve consumer complaints. No, that isn't there responsibility. here And the other box has been refunded, just not the other box with the 6 items. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. On telling them to refund me my ** Zara Intidex - Refund not received This will surely increase the credibility of your complaint. Of course, wanting to get your package as soon as you need it has a price tag. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Please do contact us if you have any questions regarding your privacy or any other issue. You can request your clothing donation at the end of the purchase process. ", Resolving customer complaints are important to succeed in business. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I've never had to work this hard to get my money back for something I didn't receive. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Just enter your tracking number. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. New comments cannot be posted and votes cannot be cast. You should check our detailed article on how brands should Closed. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. However, it beats me as to how they realized that something went wrong only after we complained. Zara Intidex - Zara Refund Issue Closed. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Shipping methods and pricing . Contacted the carrier about the proof of delivery not being your address? Average package delivery time Packages Delivery Terms Zara. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You can take action based on time, type or urgency. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. I was on hold for almost 1 hour and 30 minutes. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. 90+ days. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Closed. 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But they had not updated the delivery status of your words on,! Of your complaint leading packaging suppliers in Pakistan plastic bag making process begins when high and low density resin from!