I want my money back. We may also ask to see your driver's license or other identifying documents. Much to my surprise, they promptly assisted me and got a renewed card issued and sent to me swiftly. If your Program has the option of a Physical Card, Our website, telephone number and address are also included in the List of All Fees. We will only charge your Card for the correct amount of the final Transaction, however, and will release the hold on any excess amount when the Transaction finally settles. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The Fee Disclosures refer to the List of All Virtual Card Fees. Hello, thank you for sharing your experience with us and the community. To begin learning about the activation process, make sure you have all of these things in order. Can we have a look? What the hell. May we ask you to provide us the name and phone number registered to your account? This Prepaid Card Agreement explains the terms of your Prepaid Card managed by North Lane Technologies, Inc. Hello Greg, thank you for sharing your input with us. For purposes of this arbitration agreement, the terms "you" and "your" include any authorized user and also your heirs, guardian, personal representative, or trustee in bankruptcy. Thanks! Because your Card can be used only for the amount that is Loaded to it, we recommend that you do not use your Card for recurring payments. You must use the Cardholder Customer Service Requests option to request assistance. but after 14 days using i found the internet sucks (always loss of connection), i cancelled the internet. We are now North Lane Technologies, Inc. Our service and commitment to you remain. We will notify you electronically or in writing of any change in the Transaction Limits as may be required by law. Any time that funds are credited to your Card, The Network Association (Mastercard or Visa), whichever appears on your Card, The organization that requested we issue your Card, and that may Load the Card for your use, Any time you use your Card to access the money on it, Sunrise Banks N.A., of Saint Paul, Minnesota, the issuer of the Card, our successors, affiliates or assignees, the person who is issued, or accepts, activates, or registers a Card and any Authorized User of the Card. If your Program has the option to request a Physical Card, your Physical Card is a Network-branded Prepaid Card that lets you purchase goods and services from merchants that accept debit cards in the Network. Seal Beach resident Tom Hazelleaf canceled his 90-year-old mom's Spectrum cable service after she moved recently to an assisted-living facility. The Prepaid Virtual Card provided to you containing the Card Number, Expiration Date, and Card Verification Value Number (CVV). This Prepaid Card Agreement, together with the Fee Disclosures and Privacy Policy. A 17-year-old Died After Going Missing In The Ocean At A Popular Beach. On Friday, 1 2020 you have blocked my card because of the fraud problem I had. The Next button is shown below. Youve reached the North Lane Wirecard activation page. It would have been efficient to bind the info from the money flow in a data report. Except as otherwise provided in the Arbitration section of this Agreement, if any provision of this Agreement is deemed unlawful, void, or unenforceable, then that provision shall be deemed severable from and shall not affect the validity and enforceability of any remaining provisions. Use of these trademarks and brand names do not represent endorsement by or association with this card program. We do not pay any interest on the money Loaded on your Card (the interest rate and the Annual Percentage Yield are 0%). This table illustrates how credit card notifications are encoded and which formats and methods can be used for requests and responses. We may assign our rights or obligations, in whole or in part, at any time and without notice to you. If you do not wish to agree to arbitrate all Disputes in accordance with the terms and conditions of this section, you must advise us in writing at the following address by either hand delivery or a letter postmarked within thirty (30) days following the date you enter into this Agreement. Terrible. If you attempt to complete a Transaction that is not allowed for your Card. Once the funds are available, you can use them for all Transactions permitted in this Agreement. Contact North Lane | Fast Customer Service/Support 2023 - JustUseApp Contact North Lane Published by Wirecard Technologies GmbH on 2022-10-26 The North Lane Mobile app lets you manage your North Lane prepaid card easily from your smartphone. You can also go to the websites main page and select Customer Service from the drop-down menu. THe number on the back of the card doesn't have an option to speak to a person. Wait for a response from North Lane customer support to get a suitable solution for your issue. Thank you for your time. pursuant to license by Mastercard International Incorporated and may be used everywhere Debit Mastercard is accepted. Hello Gavin, thank you for your input. There are some circumstances where we will not be liable. 866-326-8689 in the US These are the steps that you need to follow to easily contact. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please feel free to email us at social-media@wirecard.com for more information. Want to transfer my money to the bank account but system keep telling me: "we are unable to verify your access permission" How come??? We do not guarantee, and we are not responsible for, the delivery, quality, safety, legality or any other aspect of goods and services you purchase using your Card. Youll be prompted to select Cant sign in.. You and we agree that the arbitrator has no authority to conduct class-wide arbitration proceedings and is only authorized to resolve the individual Disputes between you and us. Hi Narciso, thank you for getting in touch and leaving your feedback. Instead, I called the customer hotline. If this occurs and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, your Transactions may be declined. If your Program has the option of requesting a Prepaid Physical Card, it also means the Physical Card provided to you. Suspicious, Fraudulent or Unlawful Conduct. Whats the point to fuckingg call if you cant help me with the MOST IMPORTANT PART. Contact Information 555 E North Ln Ste 5040 Conshohocken, PA 19428-2233 Get Directions Visit Website (630) 318-0461 Customer Complaints 387 complaints closed in last 3 years 175 complaints. If your Card has a Mastercard logo:If your Card is used to make purchases at merchants without your authorization, you will not be liable for this unauthorized usage under certain circumstances. i need to register my new issued card,a paper attached in my card said that i have to log in in my account first and then when i log in i don't know what to do next.please give some instructions.thank you. North Lane For cardholder customer service requests, please fill out the form below Cardholder Customer Service Requests Name * First Name Last Name Email * Please enter the e-mail address associated with the account Phone Number * Please enter the phone number associated with your account (###) ### #### Currently those rules provide that the conversion rate may be either a wholesale market rate or government-mandated rate in effect the day the Network processes the Transaction. In order to comply with government agency or court orders. ALL I KEEP GETTING TOLD IS TO WAIT 24-48 HOURS. 2023 Trustpilot, Inc. All rights reserved. The arbitrator shall make written findings and the arbitrator's award may be filed with any court having jurisdiction. Companies can ask for reviews via automatic invitations. Any Direct Deposit that you attempt on your Card from anyone, including yourself, other than your Sponsor, will be rejected and returned. If your Card has been lost or stolen or believe that someone has made an unauthorized transaction with your Card (or may attempt to use your Card without permission) or you believe an error has occurred with your Card, you agree to notify us IMMEDIATELY and in no event later than sixty (60) days of the date of the transaction at issue. You agree to resolve any disputes with a merchant who honored your Card directly, and not to involve us in that dispute. 2022 North Lane Technologies, Inc. All rights reserved. Thank you for your time, They are completely rude I've been hung up three or four times by their supervisors after I have been on hold for 30 minutes each time they said they don't have Express Mail which is b******* and what they're saying is Express Mail is 5 business days they live in Florida I'm in Indiana I will get a letter in 3 days from Florida without Express Mail they're so full of s*** and so rude and so mean and half of them can't even speak English. How Rich Is Young Thug: How Much He Earns From Concerts? Trending solutions. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. This happened like 10 times in these yearsWorst service ever! In order for us to locate your account and give you a better overview, we would need to know the name and phone number registered to your account as well as the program your card is under and your location. If you live in Virginia, Verizon holds your deposit for six months. Ive had it when I had to listen to those crappy hold music for one and a half hour and still not been able to gey hold of anyone. DO NOT USE AUTOPAY FOR ANY VERIZON services because the refunds will go to Wirecard. Please enter the name of the company you have received your card from. Click here to Contact Customer Service ACCESS AND MANAGE YOUR ACCOUNT Username Forgot Username Password Forgot Password Enter the text above. Agreement to Arbitrate: You and we (defined below) agree that any Dispute (defined below) will be resolved by Arbitration. View bill credits, adjustments, or discounts. We aim to provide you with a positive cardholder experience and endeavor to resolve any cardholder issues in a thorough and satisfactory manner. To get to the Online Web Console, go to https://login.northlane.com/. A fee may apply to a Transaction that is declined, if disclosed in the List of All Virtual Fees and if you have requested a Physical Card, the List of All Fees. If circumstances beyond our control (such as an Act of God, fire or other catastrophe, or an electrical or computer failure) prevent the Transaction or Load, despite reasonable precautions that we have taken. Only Direct Deposits initiated by the Sponsor are permitted to your Card. We are sorry to hear about your troubles. I have called 3 times and was told to call back if I don't receive the prepaid Mastercard in 3 weeks. If you tell us orally, we may require that you send us your complaint or question in writing. You may not authorize any external Direct Deposits to your Card. Very terrible customer service. All Rights Reserved. I received a refund card on a recent purchase. It would be helpful to email us the name and phone number registered to your account at social-media@wirecard.com. The expiration date was only 6 months after date of issue. I had to get a new card sent out to me after mine was broke, in order to do so I had to cha get my address which sent me to their fraud department that was 2 months ago. That's funny, the letter that my Northlane card came attached to had a phone number on the back. Without limiting other remedies, we may update inaccurate or incorrect information you provide to us, contact you by means other than electronically, place a hold on money on your Card, limit funding sources and payments, limit access to your Card and any or all of the Card's functions, limit Transactions or fail to process Transactions, indefinitely suspend your Card and refuse to provide our services to you if: (a) you breach this Agreement; (b) we are unable to verify or authenticate any information you provide to us; (c) we believe that your activities pose a significant credit, fraud or money laundering risk; or (d) we believe that your actions may cause financial loss or legal liability for you, us or others. If we do not complete a Transaction or Load on your Card on time or in the correct amount, according to this Agreement with you, we will be liable for your losses or damages, to the extent required by law. It would be helpful if you could share with us the name and phone number registered to your card account at social-media@wirecard.com. Please notify us if you have any problems using your Card. Last 4 digits of the card in possession *. Thank you for your time. We, our affiliates and the parties with which we contract to offer the Card are not responsible or liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating in any way to your Card, your use (or misuse) of the Card, our website, or any products or services purchased using your Card. This arbitration provision shall survive: (1) cancellation, payment, charge-off, or assignment of this Agreement; (2) the bankruptcy of any party; and (3) any transfer, sale, or assignment of this Agreement, or any amounts owed under this Agreement, to any other person or entity. The arbitration award shall be supported by substantial evidence and must be consistent with this Agreement and with applicable law, and if it is not, it may be set aside by a court. Move or change. Hello Prince, thank you for taking the time to leave this review. Thank you for your time. At the beginning it was OK, and we thought we had found the perfect provider for the business. Carters Credit Card Login: How To Find Your Lost Carters Credit Card Account Username Or Password? Please Note: The List of All Virtual Fees and Transaction Limits represent the maximum fees and limits that North Lane Technologies, Inc. offers. It is never our intention for any of our customers to feel this way. We reserve the right to modify the Transaction Limits from time to time. The app provides you with important and useful functions Thank you for your time. Unless prohibited by law, the arbitrator may award fees, costs, and reasonable attorneys fees to the party who substantially prevails in the arbitration. Customer Service is likewise absent and worthless.Why didn't AT&T just keep the money as made up fee?Does activating and accounting help AT&T and Wire dig into your privacy? The rights described in this section are in addition to and apart from any other rights. Live customer service You can call customer service to check your balance, but some cards will charge you a fee to talk with a live agent. We would like to get in touch with you, so we help you activate your card. Thank you for your time. We're glad our customer service folks were able to assist you! It is a reliable payment provider that covers many areas of the business, especially if you are just getting started. Online, offline and mobile: Wirecard is the leading specialist for payment processing and issuing with a wide range of B2B and B2C products. Got this crappy prepaid debit card from att instead of just sending me a check refund and I can't activate the card. To get to the bottom of the page, use your cursor to move down the website. Mailing Address *. For each fee, the List of All Virtual Card Fees and the List of All Fees disclosure provides the maximum amount we may charge you for that fee and the conditions, if any, under which the fee is waived, or reduced. I called Verizon and was told to deal with Wirecard. Click the chat box in the corner and say hello. To the extent the arbitration firm's rules or procedures are different than the terms of this arbitration agreement, the terms of this arbitration agreement will apply. Thank you for your time. If You Believe Your Card or PIN Has Been Lost or Stolen, or That Someone May Use Your Card Number or PIN Without Your Permission. Eventually, our funds got frozen for whatever compliance reasons, and we couldn't get any funds for a week! To complete the process, click Log In one final time. But we need your help to make it perfect. Ive got a prepaid card to get my salary (RCCL) I always use my card to transfer money via Western Union to Mexico and I hadnt had any problem up to now. Cvv ) final time you must use the cardholder Customer Service ACCESS and MANAGE your account Username Forgot Username Forgot... Autopay for any Verizon services because the refunds will go to Wirecard use of these things in.... Doesn & # x27 ; t have an option to speak to a person the Card in *... Leave this review of issue shall make written findings and the community, 1 2020 you have any using! On Friday, 1 2020 you have all of these trademarks and brand names do not use for... To your Card account Username Forgot Username Password Forgot Password enter the name and phone number the... For your time now North Lane Customer support to get to the Online Web Console go... 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