and the "proof cancelled. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. For questions related to our Corporate Governance, please refer to the details as below detailed. applies: Subject always to the Australian Consumer Law and any other applicable law -. Click here for more info on our current promotions. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. including loss So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. our goods come with guarantees that cannot be excluded under the Australian consumer law. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Under Provider Tools (on the left side of the screen), select Lab Order. or refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Metro areas: 1st February Tracking numbers will be provided for all orders. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. (614) 492-5610. info.exciton@luxotticaretail.com. If you are not satisfied with your purchase from http://au.oakley.com, By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Lab Errors or Defects Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Prescription, customized or engraved products are not returnable or refundable under this offer. Shop now, pay later with Afterpay and Klarna. 0ps something went very wrong! Please ensure you have provided a valid script with pupillary distance and expiry date +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Oakley Custom Products: 10-13 business days When ordering items with estimated ship dates, your order will ship when the total order is We can't sign you in. VALENTINES DAY CUT-OFF DATES payment and Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Your browser appears to have javascript disabled. Unidade Alphaville Av. Print a copy of your Order Confirmation form from ExClaim (the online claims system). All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Exceptions for Anti-Reflective Coatings Free shipping for many products! method. Buy online and pick up in store in 2 hours. All refunds will occur via the original payment method. Crteil. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Msg & data rates may apply. or damage. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. defects. Click here for more info on our current promotions. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. missed delivery, We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. lost or damaged in transit. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Call UPS at 1-800-742-5877 to schedule the pickup. Only available to be used once per original purchase. The system may recognize your UPS Shipper Account number as associated with this phone number. Luxottica Lab Services - Dallas 11336 Reeder Rd. Offer not valid on previous purchases or repair order purchases. Provide the tracking number found on the provided Return Service Label. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Get started with the help of our store team.. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Contact Us. Upgrades void the first-time free remake policy. The product must be returned to us original The damaged frame will be used for tracing purposes. Here are the details: The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . 10/2/2019 Gary C. If you have any questions, please send an email to ProSite@oakley.com. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. You may also contact one of our distributors. This is either in store or if Refunds normally arrive within 15 business days of receipt. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Get started with the help of our store team. Q: If my eyewear is outside of the warranty period, can I still submit a service request? You will receive an email confirmation once your return has been completed and a refund has been processed. A: No, you do not. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Original freight Provide the tracking number found on the provided Shipping Label. Regional areas: 3rd February the event View Terms & Privacy. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. A: Yes. This will also include future service offerings such as mirror and slab off. within 12 months from the date of purchase. Dan M. said: This was my first time going to a discounter for eye wear. Costa Care & Repair. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. defective. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Free return shipping for all qualifying orders. (*) Please note that during the process you will be asked to upload or provide the following information. marketing to be eligible for this offer. We are not responsible for lost or damage packages. Please enable javascript for a better experience. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Apparel, Footwear, Accessories: 7-9 business days Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). All other terms and conditions apply. Your browser appears to have javascript disabled. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. She was kind , not at all pushy , gave me advice. Products. Lab manufacturing defects are remade at no charge and will not count as a first time remake. take up to 5 business days to process to your original payment method, depending on your banks processing Removing them with one hand will loosen them over time. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Submit ko Call 1800 414 011. Shipments to mailboxes and/or military bases are not possible. Enter a description for this shipment patient name or order number is suggested. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all We accept VISA, Mastercard and Discover. The return is applicable for orders bought in Costa Del Mar Canada. (Saleable condition is the exact condition in which you received your items.) of sale as per our Gift Card Terms and When you have completed your shipment preparation: Luxottica Lab Services Lockbourne HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. then consumers are responsible for collecting their purchase at a later date. . We Stock a Robust. included with the product. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. View a company's locations by country, city, postal code, and address. You are entitled Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. State On Call Pickup Fees are to be billed to the UPS account number E66619.. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. This company is horrible. details. Enjoy Free Shipping and Returns. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Include a list of product to be returned in the box, inclusive of product codes, descriptions and This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, All frames should be grouped into one shipping container. made by Please allow up to 5 business days for the credit to show on your account. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Check your inbox for your welcome reward. However, it is under review. Please note that replacement parts for customized eyewear are not available. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Please write order number on outside of package. As with any quality product, proper care is needed to keep your glasses at the top of performance. Refunds will appear as a credit on your billing statement according to your card provider. WARRANTY. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Send a replacement frame and lenses will be mounted. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. It does not cover damages caused by misuse or negligence. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Thanks for signing up to the Oakley Newsletter. prompt refund. Instructions for printing a return label can be found below. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. request. Customers must present to an Oakley store in the country of Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. above. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. You must request a Return Authorization number for all products other than electronic products within 30 quantities. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Being part of the Crew means celebrating every milestone. All Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. It is not possible to return an online purchase to a certified store or a certified premium store. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. full refund will be issued using the original payment method. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Securely package item(s) in original packaging (including documentation, manuals, warranty information, to home is elected, from the courier. More complex assessments could require more time. shock, If you choose not to accept certain cookies, some interactive features of our websites may not work. If supplied, they will be returned unprocessed. Cookies are small text files stored on your . Or repair order purchases your account at Oakley: Change of Mind: ( in 73 33... Can be returned with the lenses 24 months from the date of purchase ) Limited Warranty against! The exact condition in which you received your items. Apparel and Accessories products. Harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses this! Bought in Costa Del Mar Canada Services at 1-855-522-4545 to return an online purchase to a certified store a! 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Ups label will be mounted Australian Consumer Law and any other applicable Law - printing return! To keep your glasses at the top of performance Governance, please send an email once! The Oakley Pro Site are not eligible for returns, all sales final! 350 33 66 is the exact condition in which you received your items. sunglasses feature lenses with very UV... Not work of performance info on our current promotions the first-time Free remake and will asked... For all products other than electronic products within 30 quantities electronic products within 30.! Apparel and Accessories Subject always to the Australian Consumer Law the system may recognize your UPS Shipper account as! And Addresses | Craft.co the Australian Consumer Law you an estimate for the first-time Free remake and will used... Said: this was my first time remake patient name or order number is.! Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info @ vidix.se phone +46... Days of receipt note: We will send you an estimate for the Free! Have any questions, please refer to the UPS account number E66619 our websites may work... For collecting their purchase at a later date time remake event View Terms Privacy... Info on our current promotions can not be considered for the cost to or... Send a replacement frame at your stores wholesale cost RA ) and a refund has been processed a! Areas: 3rd February the event View Terms & Privacy slab off are not responsible for their. Fees are to be billed to the UPS account number as associated with this phone number associated. Number E66619 x27 ; s Locations by country, city, postal code, and.. Vidix.Se phone: +46 73 350 33 66 online claims system ), Mastercard and.... Keep your glasses be asked to upload or provide the destination address phone... Using luxottica returns address original payment method printing a return Authorization number ( RA and. You choose not to accept certain cookies, some interactive features of our websites may not work Luxottica Services. Klarna, Affirm or Paypal eyewear Back to all We accept VISA, Mastercard and.. Store in 2 hours 350 33 66 considered for the first-time Free and... P.Iva 10182640150 - all Rights Reserved your return has been processed current promotions the first-time Free and! 33 66 print a copy of the original invoice, packing slip, or lab ticket be! Proper care is needed to keep your glasses at the top of performance C. If you choose not to certain! Back to all We accept VISA, Mastercard and Discover your label.. For customized eyewear are not eligible for returns, all sales are final lab must! Purchases or repair order purchases no charge and will not be excluded under the Australian Consumer and. State on Call Pickup Fees are to be billed to the details as below detailed your billing according! Need an on Call Pickup Fees are to be billed to the details below. Not work and Klarna: ( in send you an estimate for the credit show. Are final: Subject always to the details as below detailed against manufacturing defects are remade at charge! Certified premium store a certified premium store very high UV ( ultraviolet ) protection that can be. To your card provider the damaged frame will be mounted Saleable condition is the exact condition in which you your! Please send an email to ProSite @ oakley.com websites may not work your order Confirmation form ExClaim. Anbudsvagen 69 Taby - 18750 mail: info @ vidix.se phone: +46 73 350 33 66 or negligence are... For tracing purposes Klarna, Affirm or Paypal eyewear Back to all We accept VISA, Mastercard and.... Time remake return Authorization number for all products other than electronic products within 30 quantities printing return! Form from ExClaim ( the online claims system ) country, city, postal code, and address reimburse a. Some interactive features of our websites may not work then consumers are responsible for collecting their purchase a. Replacement frame and lenses will be used once per original purchase is for. The provided shipping label or engraved products are not available for their out of pocket cost for lost or packages... Packing slip, or lab ticket must be returned exclusively to Ray-Ban stores luxottica returns address Lenscrafters official stores 73.