and shipping!! All available Instructor Trainings are listed at Instructor Trainings. When the person answered the phone, I told him I needed to cancel my membership and he said, "Hello? Cairo, Al Qahirah. Learn More. Sign In Via Email Login with Facebook Let me check your account status.blah blah blah." I'm on hold again right now. What about the Frozen Membership Rosters from previous months? Link will be emailed prior to the training*. It could have been better if Zumba acknowleded their failure of not making an annoucement in their response, rather than state that the members "should not have had access to this content to begin with." Zumba, Zumba Step. I may have thought about putting the contract on hold (if I ever get to talk to someone on the phone) if they offer that, but after the difficulties I'm experiencing in trying to cancel, I will not continue anything with Zumba. We also own trademark rights in the following terms: DITCH THE WORKOUT-JOIN THE PARTY, PARTY IN PINK, FITNESS-CONCERT, ZIN and ZES, among other terms and logos. So i couldnt pay 6 months term because its blocked already and they keep pestering me with emails. ! . Music and content integrated from ZIN Now will follow the same guidelines as on ZIN Now, which means content will be available for at least 7 years from when the file has was added to the ZIN Now platform. Come join me, you will have a blast! Privacy Notice Please see ZumbasPrivacy Policy. WebWhen you sign up for the ZIN program, you commit to a 6-month membership. Cancellations can only be made by phone. Checkout the ZIN Glossary for a breakdown of frequently used Zumba terminology. You may also terminate this Agreement at any time by ceasing to use the Site. I would like to exchange or refund the product without extra costs. Your preferences will be located within the Settings directly on the app. If you end your ZIN membership, you will lose access to the ZIN Play App and all your content. Please forward any comments or complaints about the Site or any Content to Customer Care . Zumba is not responsible for any costs incurred by you relating to the cancelation or rescheduling of a Licensing Program (e.g. Zumba Gold classes are the best! This means that the payment the member made on the 21st of March was for the month of March. ---Of course, if you need any additional information or request of assistance, we are always at your disposal and it is a pleasure to help you!Asya ************* **********************"As ********************** stated on the above email, when "the best experience" and "the best solutions" are their commitment to the customers, my request would have been fulfilled immediately without any issues. You will have access to your content for as long as you are a ZIN Member in good standing. Health + Fitness Certifications. As such, certain content was removed. You must do those actions while your playlist is not offline. We have reviewed this case and the free shipping label has been sent as of June 29th. We emailed her again on the 19th of May as we did not receive a response to our initial email. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The Zumba Instructor Network is a monthly membership program created to give you ongoing support and tools for success. We do not currently have full support for tablets, or wearable devices (ex: iWatch / Fitbit etc). I've been a ZIN Member since DEC 2021 and I absolutely love teaching Zumba classes. You will find and access login portals with the most optimized process. Zumba. Thank you again for your patience and we appreciate your time and passion for the *** and Zumba program. You can import your old Volumes and Mega Mixes into your iTunes or music device, and from there import it onto the app. The reason is simple: Every class feels like a party! See what it says next to Kind. If it says Protected, this song cannot be played on the ZIN Play app because there are special restrictions around this song. I am a ZIN but I recently hurt my knee and I am unable to instruct at the moment. I get to get my dance on while helping others pursue a healthy, happy, active lifestyle. Its a judgement free zone to let loose and dance away all your You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. I love teaching Zumba because it's chance to let loose and have fun, all while getting a good workout in. Even with gym memberships, you usually have to give a month notice or something like that, but I can't imagine my YMCA telling me that I can't cancel my membership!! Thank you. Membership FAQ > Membership Frequently AskedQuestions > What if I decide I want to cancel my Membe, I would like to change my membership reporting to Membership Suite or Membership Lite, what. Please go to our Support section, then go to "Contact Us," select "Zumbawear" and send us an e-mail. You may view the content on the Site on your computer or other internet-compatible device. Note that complaint text that is displayed might not represent all complaints filed with BBB. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTH CARE PROFESSIONAL IMMEDIATELY. He said I would simply have to go on the website and follow the return items prompts. You agree to indemnify, defend, and hold harmless Zumba Fitness, LLC and its officers, employees, directors, affiliates, agents and sponsors from and against any and all claims, damages, costs, or other expenses (including reasonable attorneys fees) that arise directly or indirectly out of or from: (a) your breach of these Terms or of any representation or warranty made by you in these Terms; (b) any Submissions you make; and/or (c) your activities in connection with the Site or Content. You also acknowledge that we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. Come join me, I guarantee you will have a blast! Annual and weekly memberships need not be cancelled because they will expire when their time period elapses. The song is still only available on your iCloud. Come join me, I guarantee you will have a blast! iPhone - make sure your music is downloaded to your phone. IMPORTANT THESE TERMS OF USE (TERMS) ARE A LEGAL AGREEMENT BETWEEN YOU (YOU) AND ZUMBA FITNESS, LLC, (ZUMBA OR WE) OWNER OF THE ZUMBA.COM, STRONGNATION.COM, ZUMBASHAKE.COM, PLATEBYZUMBA.COM, OTHER RELATED WEBSITES, SUBDOMAINS (E.G., ZUMBA.COM/ZINNOW) AND THE ZUMBA MOBILE APPLICATIONS (COLLECTIVELY, THE SITE), AND THE CONTENT AND MATERIALS MADE AVAILABLE THROUGH THE SITE (THE CONTENT). Then click Rearrange songs. Then hold the 3 lines next to the song you want to move and drag it and drop it. Licensed to Teach. Zumba Fitness Europe, BV has an address of WTC Schiphol Airport, Schiphol Boulevard 231, 1118 BH Amsterdam Schiphol, The Netherlands. How can I rearrange the song order on my playlist? BBB Business Profiles may not be reproduced for sales or promotional purposes. You can see the version of the app listed there. WebCancellation Fee Until March 23, 2023: $0.00 Cancellation Fee from March 23 to May 15, 2023: $250.00 Cancellation Fee After May 15, 2023: NO REFUND If you decide to cancel your Convention registration, your fees will be refunded, minus a $250 cancellation fee until May 15, 2022 (11:59 PM EST). Monthly Music & Choreo I feel extremely privileged to be teaching Zumba Gold classes for active older adults. Please let us know if we can assist any further. Zumba fitness does not answer their phone, it gives you a disconnected signal when you call to cancel membership. Will the songs and videos I designate as Favorites on ZIN Now appear as a Favorite in the ZIN Play App? WebHi, I'm Chanell Gautreaux and I became a Zumba instructor in 2016 . Use of any linked site is at your own risk. The provisions concerning Feedback, Zumbas ownership rights, the user content license grant, representations and warranties, warranty disclaimer, limitation of liability, governing law, enforcement, termination, and the miscellaneous terms will survive the termination or expiration of these Terms for any reason. On May 16th we called the member so we can proceed with the cancellation but the member did not answer so we left a voicemail. The reason is simple: Every class feels like a party! What is Zin charge? Licensed to Teach. On November 9th, 2022 ******* called us and requested to cancel and receive a refund. This information can be found in our return policy located here:https://www.zumba.com/en-**/support/policy/return-multiple. WebHi, I'm Chanell Gautreaux and I became a Zumba instructor in 2016 . Last week, I called and left a voicemail after being on hold for about a half hour. If you believe another user is violating the Terms, you may notify us, and we will work in good faith to resolve such issues. WebSubmit Cancel. Hello! ZIN Since In-Person Classes . I purchased a Zumba instructor training module (I don't recall date of purchase but it was sometime in 2021- not really relevant to the complaint). I am currently licensed to teach Zumba. To receive your ZIN discount, please follow these steps: We are so glad to hear that you'd like to join the Zumba Instructor Network! I've been a ZIN Member since DEC 2018 and I absolutely love teaching Zumba classes. I had contacted about this issue and Zumba responded with following emails:Zumba's response #1 During the maintenance on *** NOW there were older choreos and music (released before 2018) that were available for all *** members. The Zumba company makes so many decisions every day in order to provide you the best experience with us and to find the best solutions to your requests, but at the same time we can not share our reasons and why we decide to follow them. Such cooperation may include the disclosure of personally identifying information. We have tried calling at all hours of the day and night. (Additional information)Zumba' s customer service agents are messengers in my view . This is a membership to dance, have fun, and teach!! WebZumba. Media playback is interrupted when casting Fire TV device. Of course it is in their fine print, but it's shady if you ask me. The reason is simple: Every class feels like a party! Your continued use of the Site signifies your acceptance of any changes. You may not otherwise copy, reproduce, distribute, publicly display, sell, create derivative works from, decompile, reverse engineer, disassemble, or otherwise exploit any Content, code, data or materials on the Site including, but not limited to, any music, videos, or photographs. Once this is done, you will see your playlist available for import. We use your ZIN Member Since Date to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. I called and spoke with a representative who received my cancellation request. How do I preview a video while creating a video playlist? You CANNOT cancel a registration after the date of your Licensing Program session; accordingly, NO refunds will be issued once the Licensing Program date passes. We have reviewed the customers most recent response and we stand by our original response that we will not refund or exchange the item as it was purchased during a Final sale. 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