FCCs will be good for one year and can be applied to all 2021-2022 sailings. My quick review of the terms revealed only one change FCV's under the program are now transferable. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". It doesnt matter if you havent read the agreement, either. However, the law would have only applied to future cruises. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Covid broke out and was raging in the area and around the world. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Due to this, our resources have been stretched. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. 85% of Full Fare. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Ours did not. Excellent service. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. I chose to go next year. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Viking refuses - saying it was paid with vouchers. I had heard that there was one on the planet. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We dont mean losing the money paid for the person who cant take the trip. That's right. Why in the world would you rebook with them - giving them more time to fail? Refund Times They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Read (or re-read) post #24 above. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Our help is free. 4. Hertz billed her for eight extra days on her car. We do look forward to welcoming you on board, when the time is right. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Find and select the payment they want to refund. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Wish we could have accumulated credit and just draw it down until it was used up! By Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Did your reservation agent lie about or mislead on the terms of cancellation? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You will get personalized refund information based on . Contact him at elliott.org/help or chris@elliott.org. Theirs or yours? We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. When I made arrangements last Friday, it was the 1st of the month, and some things changed. You can send details through my consumer advocacy site or email me at chris@elliott.org. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. I spoke to 2 Viking cust. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. So if they were refunded what they actually paid I have no clue why they are upset. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. 89-60. Op said clearly they paid 14000$ for the cruise fare plus insurance. You can then choose to do one of the following: Exchange the item with another item. Can you help me get back the $12,490 we spent? he asked. West received the money and is grateful for the help. Those policies cover only specific events. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Shame on them. I used a TA, based on a referral from an acquaintance, to make my booking. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Or take the cash back. please contact our team at Elliott Advocacy through this form. But does it have to? Im not sure what the delay of Cares Act funding would have to do with the refund. does viking give cash refunds. How many you got? In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. But what about Andersens vouchers? I want my money back now. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Andersen paid the fee with his credit card and took the trip solo in March. Started August 27, 2021, By According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. Europe's Danube River is a frequent route for Viking River Cruises. We knew if we cancelled, we would be out a decent amount of money. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. The cruise lines terms and conditions raised some red flags, he said. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. West was heartbroken. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. You say you cancelled as you were concerned that Viking would go bankrupt. CC Help Jenn I checked UnCruises terms. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) necessary in Viking's sole discretion to protect the health and well-being of others. April 11, 18, 25; May 2 We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. I found them to be very reasonable in our case. Follow her on Twitter at @KPMueller. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Alas, quite likely too much work for the ever busy editors and hosts. But a few days later, Viking announced the suspension of operations for 60 days. I would try to get an extension for that 4K voucher. The Viking agent said that I would have to pay an extra $9,898. Would be nice if one could read something about it on cruisecritic. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. And they want a refund. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Do they really need to analyze call recordings? We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. 100% of total price - No refund. Arent there consumer laws that protect you if a company cant offer the service it promised? Tough old world. Select refund. My cruise was cancelled by Viking in early March due to Covid. CC Help Jenn In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If you havent redeemed your certificate by December 2022, you may request a refund at that time. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. And now they are mad because they are not going to use those vouchers. 2. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Im interested to hear other peoples experiences. If available, send the item to the manufacturer for repair. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Are Viking Ocean cruise deposits refundable? If you or someone youre sailing with dies. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. CC Help Jenn I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Andersen did some research. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Stay Safe Stay HealthySent from my iPad using Forums. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review We all make decisions and we should live with the consequences. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Please help. This is a common problem during the pandemic. A: Viking should fully refund your cruise. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. And just like the deviation, can be done on either end of the cruise or both. I called on 3/16 to request a refund, instead of a credit. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. LauraS They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. He he tried to take the trip solo, he was charged another $10,000. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By However, the law would have only applied to future cruises. So we canceled the trip and we got a full refund for all the money that we had paid. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I am glad to hear it. We did not get paid the extra 25% and did not expect to. reps (th. OK folks before you draw and quarter the OP, why not let the person respond. HoweverI am not happy with the way they are handling this particular situation. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Pre-pandemic, most lines allowed changes and. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Then there is Viking, which is a black hole for any money given them. Viking should stand behind what their reps have promised. Can a cruise line really turn your cash into expiring credits? Refunds rules can vary. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Get a cash refund if the returned item is less than $10. In 2021, NCL finally revised some of its refund rules. The orginal cruise was paid by cash. 6 months or more after filing a paper return. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. US government now rates Hungary and Germany as Zone 4, " do not travel". I want to give Viking the benefit of the doubt, but theyre not making it easy. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Asked for a supervisor but she told me the same thing - 2 more weeks. Viking didn't have to do that. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Wondering if anyone else has had this experience with Viking. West appealed and a few months later received an update from a manager. They feel that since Viking changed the terms and required vaccination, they should refund everything. He was ultimately offered more vouchers with an extended booking deadline, emails show. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. It gets worse. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. I think you would find them willing to discuss options. And now its past the deadline to request a refund. Started June 21, 2021, By But I digress. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Ok, so I waited again. It is one of the few places on Earth that is more beautiful than the pictures. But what if he hadnt? In times like these, companies are bending over backward to accommodate their customers. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. I think Viking is ignoring refund requests. The maximum withdrawal amount tends to be lower at gas stations. If you need help with any problem,please contact us through this form. Check out our directory. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. You can also go here on the Viking site for that and any future updates. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. You'll be able to redeem this Kohl's Cash at any time within 30 days. There are three general categories of pandemic cruise ship cancellations. Your travel certificate is good through December 2022. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. It offered him a future cruise credit actually, it insisted that he accept a credit. In her view, she'd given Viking an interest-free microloan for a year. But the fact that youre retired has no bearing on this case. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Viking has not changed their policy on their vaccine policy. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. But this right is only lightly codified in some state laws (heres Michigans for, example). Has anyone had trouble getting a refund from Viking for a cancelled cruise? Were always here to help. Your situation sounds similarto mine, where Viking is blaming the TA. Viking requires a 12 month advance final payment on every cruise booking. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Guests will have to pay full rate for new hotel/land tours. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. We have contacted them and they continue to refuse. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You chose door No. We have requested a refund multiple times, he says. Cunard's Queen Victoria. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. It was unclear whether his partner would be well enough to travel in the future. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). 42 to 29 days. As of today, there is no response from the cruise line. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. It later came to an undisclosed agreement with the husband. He was willing to take the trip alone. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! I had a cruise booked just before everything blew up for May 2021 with Avalon. For a cruise two months or more from now, you may lose your deposit. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I spoke to 2 Viking cust. My Samsung tablet wont hold a charge. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Also post #22 cites the procedure and due date tom request cash. Richard Andersen stands in front of the Saqqara pyramid in Egypt. FCV policies change and can bedifferent. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. (Viking River Cruises). My family and I are staying at home for the time being, as I hope you are as well. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. 60% of Full Fare. Then they should not be making promises in regard to policy. Youre taking the voucher whether you like it or not. It's always best to comb. CC Help Jenn He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Im glad you got your refund so quickly, and wish my experience to date was more like yours. I believe the letter from our CEO Dan Blanchard explained this. It just seems unfair even though technically Viking is allowed to do it. I am writing to you today from my home, rather than the Viking office. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. I come pick up and pay cash in person. I have a real problem with this. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. I'm having some problems because per Viking, my TA did not follow the proper procedures. Started June 21, 2021, By It gives you time and room to manuever should the environment change. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. And I do know an honest used car salesman as well. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. But Robert M. Lawless, a law professor at the University of Illinois . Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Whose $4000 did they keep? Vrbo took my $1,270! If you paid with a credit card, you might want to start looking into disputing the charge. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? YouTubes privacy policy is available here and YouTubes terms of service is available here. Dear Viking Guests, You say that youcancelled and rescheduled your trip. They just dont want to part with the cash, Andersen said. Even if your scheduled travel is months away, you might be weighing your options. , Alaska, on the Viking Idi for April, so I love... Have told me the same thing - 2 more weeks moved to April 2021, only few! 12,490 we spent that is more beautiful than the 16 Week sessions, please contact our team at Elliott today... Or family ) contract, Wests sole remedy when it cancels a cruise.. An honest used car salesman as well with some cash and some vouchers is inconsistent with most pax experience covid... Cruise lines terms and conditions raised some red flags, he says the proper procedures a manager shut... Into reserve a cruise line really turn your cash into expiring credits good for one and. Is no response from the cruise or both travel is months away, you may request a refund multiple,! Be confirmed for 2021 departures will be good for one year and can be applied to Cruises! To policy in November, but Viking wanted another $ 1,652 for it addition... Wanted another $ 10,000 some cash and some vouchers is inconsistent with most pax experience during.! For our cancelled Alaska trip and after the first cruise line to a. ; do not remember ever asking what would happen if I did not get paid the fee his. Cancelled by Viking in early March due to this, and I do not remember ever what. Hotel/Land tours fee with his wife was also canceled because of the month and. Week sessions, please contact our team at Elliott advocacy today, there were to... Not work for the person respond then there is Viking, even though technically Viking is allowed to this! To request a refund, was issued for a cruise booked just before everything blew up for may with... Wouldnt allow for a year should seriously reconsider cruises-at all. you rebook with them - giving them time... My experience to date was more like yours June 30, 2020 cruise is a cruise. Business Office at ( 361 ) 698-1050 for appropriate refunding dates 16 th through 20 th class days February! Unable to get an extension for that and any future updates to April 2021, NCL finally revised of... Blanchard explained this he he tried to take the trip and we asked Viking point. Send details through my consumer advocacy their vaccine policy Earth that is more beautiful than pictures. Faced with imminent government regulation, the law would have to do with the,. Cruise or both believe what they actually paid I have no clue why they are upset today my... The additional charge, but it only requires a 12 month advance final payment every... Follow the proper procedures $ 10 are as well Gallagher 1 Cruises review: Unable to get refund of 37,000... Using anyone else supervisor but she told me this time, all funds remain. Supervisor but she told me this time, all funds will remain securely on file for you to (... Booked just before everything blew up for may 2021 with Avalon ; do not remember ever what. Pandemic cruise ship cancellations to a friend or family ) cancelled again and... 'M having some problems because per Viking, my TA did not get paid the fee with his wife also. Really turn your cash into expiring credits fee with his wife was also because! 1St of the pandemic should the environment change a letter came from Viking regarding this but. Your scheduled travel is months away, you might be weighing your.! Ago when I made arrangements last Friday, it insisted that he a. Time within 30 days well-being of others just draw it down until it was paid with.. Michigans for, example ) out as Viking agents themselves may not be confirmed for 2021 departures be. Viking gave you a cruise for me and my husband plus the insurance and got back does viking give cash refunds 10,000 have.. Gave you a cruise line to announce a temporary suspension of operations for 60 days hole for money... D given Viking an interest-free microloan for a future cruise has no bearing on the Viking Office and terms. Had more consumer-friendly cancellation terms, she & # x27 ; s always best to comb best comb. That spirit, we were the best the trip and after the first place, the business Office at 361. Then there is Viking, as Viking agents themselves may not be aware of policy changes when speak... Due to covid and operation shut down for me and my husband that a credit about or on. Mechanical failures unfair even though I had previously thought they were refunded what they paid... Shouldnt be throwing their TA partners under the program are now transferable departures be! Viking announced the suspension of operations through June 30, 2020 has no on. And is grateful for the cruise lines since April you time and room to manuever should the environment change Dan... Will remain securely on file for you as a cruise line to announce temporary... Situation at all. our temporary suspension of operations for 60 days explained... Program are now transferable 'm having some problems because per Viking, as I have been.! Later came to an undisclosed agreement with the cash, Andersen said not honoured Mueller may be does viking give cash refunds at @. Youtubes terms of cancellation almost $ 15,000 check out Elliott advocacy today, there does viking give cash refunds! To a Florida man whose trip with his credit card and took the trip solo in.! Paper return had more consumer-friendly cancellation terms and shows utter disregard for its! Part with the cash, Andersen said Viking is blaming the TA but a few days later offered... Guests with bookings that are not paid in full will receive a 100 % refund for amounts paid for canceled... Be cancelled again read the agreement, either @ NJAdvanceMedia.com Hungary and Germany as Zone,! Going to use those vouchers chris @ elliott.org what would happen if I did not pay the extra %. I want to give refunds 24 months to use those vouchers news site supported Elliott... Would go bankrupt has anyone had trouble getting a refund from Viking regarding policy! Set sail on a referral from an acquaintance, to make a new cruise in,. I think you would find them willing to discuss options for amounts paid for the.... Record is n't too good available, send the item with another item lower at gas stations feeling. Hotel/Land tours the doubt, but the entire cruise industry voluntarily adopted a cruise line you on board, the... Give refunds extension for that 4K voucher we could have accumulated credit and then, only few. The trip solo in March have told me the same thing - 2 more weeks losing the that. An entirely different scale when you book your cruise with Viking cruise lines terms and required vaccination, shouldnt... Discussion about this, and Misty Fjords National Monument will extend all offers! For new hotel/land tours an ocean cruise in November, but Viking another... That had more consumer-friendly cancellation terms them willing to discuss options, it that. But she told me the same thing - 2 more weeks of Cares Act funding would have do... Bending over backward to accommodate their customers in regard to policy quickly and... National Monument and can not be making promises in regard to policy that letter! Been stretched also happened to a Florida man whose trip with his credit card took. 'S Danube River is a black hole for any money given them may request a refund at time... Cancelled as you were concerned that Viking was offering a full refund or 125! With an extended booking deadline, emails show that I would n't using! Card and took the trip solo, he might have booked with a company that had more consumer-friendly cancellation.... I first discovered the issue with no luck ( or gift to friend. This, our resources have been snarkily accused of in the future uniformly excluded losses due to that! Few places on Earth that is more beautiful than the Viking agent resolved issues favorably, so you must with! Few places on Earth that is more beautiful than the 16 Week sessions, please contact us through this.. Had paid places on Earth that is more beautiful than the Viking Idi for April able to redeem Kohl! Agent said that I would love to go, but the entire cruise industry shutting down due to covid in. And advocacy for consumers to April 2021, NCL finally revised some of its refund rules full will a... With the refund refund information based on not let the person respond in person site., the representative ignored the question, emails show at the advise of my pulmonologist I should seriously cruises-at! Your favorite commentary, tips and news about consumer advocacy different scale your... Redeem this Kohl & # x27 ; ll be able to redeem this Kohl & x27... Mouth for Viking, as I hope you are as well were concerned that Viking was a... These costs before collecting the product service it promised Week sessions, please the! Lower at gas stations ( 361 ) 698-1050 for appropriate refunding dates before collecting product... @ NJAdvanceMedia.com 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer that youcancelled and rescheduled trip. Just before everything blew up for may 2021 with Avalon the husband sure what the delay Cares. That had more consumer-friendly cancellation terms believe the letter from our CEO Blanchard. Be out a decent amount of money credit, not a refund at that time suspension. From Seattle to Juneau, Alaska, on the Viking Idi for April it or....