This one appeared to be either a 5th stage or adult bedbug. I will be staying there again next year and will recommend it to everyone. We brought it up to the front desk and asked for a new room. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. I would definitely consider staying again. Feeling like enjoying a drink while relaxing poolside? Max: 6 persons. The lady at the front desk was very standoffish and rude. Overall a nice stay I will however try a different hotel next time. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com In fairness to the hotel and its staff, this situation was handled well. Dear Linda, Thank you for leaving a review. We left to return later while she was leaving and another lady started her shift. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! We didn't go and They ended up charging me for the Saturday ($509). As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Barracudas Poolside Bar & Grill (2nd floor of Baltimore Building). As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. Yes, free parking, a parking garage, and street parking are available to guests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I stayed here two years ago and was very pleased with the entire hotel. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. more. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. Our first night was fine without any complications. The room was carpeted and tiled in kitchen and bathroom. The aroma in the main lobby, reminds you of being on an island. I would definitely stay here again. Next time I would like to stay a little more towards the boardwalk. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. Additional charges may apply. They did not come into the room to clean or make the bed. I was initially very pleased with the Crystal Beach Hotel in Ocean City. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. Would stay their again. Something went wrong please try again later. Rooms are bigger then most around. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. We will use this feedback to improve on the places where we have failed. About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. Crystal Beach Hotel. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). Are there any historical sites close to Crystal Beach Oceanfront Hotel? Bathtub. Is there a refrigerator and microwave in the rooms? The only way to leave a review is to first make a booking. We actually got a picture of this one. The room itself was spacious and even had a little kitchenette. The police were called and they informed us that the hotel could require us to move. It was yet another bedbug. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Lunch + Dinner. The room was carpeted and tiled in kitchen and bathroom. Guests are required to show a photo ID and credit card upon check-in. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Our first night was fine without any complications. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Our room (415 in the Boardwalk building) looked very run down. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The water pressure in the shower was very little. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Room types may vary. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. Thanks for a great vacation. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Big bathroom. We left to return later while she was leaving and another lady started her shift. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. We were able to walk to the beach, without having to cross the busy highway. The room was an ocean view on the top floor. Barracuda's Bar & Grill, and direct access to the beach! Great 28 28 reviews 10. . Our first night was fine without any complications. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No real lobby area. but location was the best thing ofall. Pros: The location on the boardwalk is great. Yes, there is elevator access to all floors. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. The staff speaks multiple languages, including English and Spanish. This one appeared to be either a 5th stage or adult bedbug. We were fully refunded (at least, we were told. We deeply apologize for these grievous misstep in our performance. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. Our floors were very sandy by the time we left. Bed Bugs. Room could have been a little bit more updated with modern or newer spreads and flooring. There is no laundry machines but there is a laundry place a block or two away. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. I don't think we'll ever be returning, though.More. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. Posts are solely the responsibility of their respective authors. And we actually thought about staying a couple extra daysNOT! Our hotel is on the boardwalk at 25th street in Ocean City, MD. Review tags are currently only available for English language reviews. Bed Bugs. YUCK! Beautiful location. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Posts are solely the responsibility of their respective authors. The Ocean is directly connected with the boardwalk. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. They will be marked as either direct view or partial view. Lunch, Staff was less than easy to get along with. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. Booking.com does not accept responsibility or liability for any reviews or responses. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. What an awful way to start a weekend away. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. I was pleasantly surprised at how friendly and nice the front desk personnel were. I was initially very pleased with the Crystal Beach Hotel in Ocean City. I would definitely consider staying again. We come to Ocean City every other year an stay here. Site content 2006-2019 Maciej Ceglowski If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! This hotel is clean and located right on the beach. The next morning while waking up, we found a stage 2 larva bedbug. Yes, it offers wheelchair access and facilities for disabled guests. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Please enter the dates of your stay and check what conditions apply to your preferred room. We could see ocean and the bay, sunset took my breathe away. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Once that was done everything got much better. Extras include a desk. The view was beautiful. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Thanks again, we hope to see you soon! Review tags are currently only available for English language reviews. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. language, whether its just a rating or contains comments as well, etc.). Location, close to many attractions and restaurants. Front desk person was snotty and acted very indifferent to our complaints and requests. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. The lady at the front desk was very standoffish and rude. By the time they would check you in, the line had grown to fill the lobby and it was a slow process. Our room was clean and spacious. Please enter a valid email address. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. We ended up driving home at night because we couldn't experience another second in that dump. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Thanks! And he also there was no hurricane but just light winds and rain. It was yet another bedbug. We checked all of our belongings and moved everything into our new room. Room met all our expectations. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. I would highly recommend to anyone going to the beach. There are so many great places to eat within walking distance. Contributions should be appropriate for a global audience. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. The room was very comfortable and apparently was recently. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Highly recommended! Thanks again for the review and we hope to see you again soon! The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Great bed, could use better pillows. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. We have been here 3 years in a row. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Taxes and fees that are shown are estimates only. While there the hot water system went down so no shower. This is the version of our website addressed to speakers of English in the United States. Free public parking is available on site (reservation is not needed). Eve lied and getting escorted to a new room at the wee hours of the morning by the police after driving 9 hours really put a damper on the whole trip. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. This time was just as nice as before. Non smoking, which we were happy about. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Our room was clean and spacious. Immediately someone called from the office saying they had a complaint of a dog barking. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . 25th St. & The Boardwalk. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. It was exactly what I had expected after reading everyone's reviews. This is our guests' favorite part of Ocean City, according to independent reviews. 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. We checked all of our belongings and moved everything into our new room. Yes, guests have access to a pool during their stay. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. You can sort and/or filter them by time of year, review score, and more. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. We won't be back. Searching Availabilty. ay 8/25 putting loads of clothes in a dryer. If you stayed at this property through Booking.com, you can write a review. She then assigned us a new room. <[emailprotected]edbugregistry.com>. We LOVE Crystal Beach!!!!! Tripadvisor performs checks on reviews. All in all this motel was a poor rating and will never stay there again. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. Which popular attractions are close to Crystal Beach Oceanfront Hotel? Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. We were near the elevator but never noticed noise. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Beach Walk Hotel 2 10th St Ocean City, MD. The room and everything in it seemed fine, clean, spacious when we got in. All content should be genuine and unique to the guest. This time was just as nice as before. Own or manage this property? Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. This place was completely filthy. I wish I would had known this prior to booking because I would have gone somewhere else. Payments made by partners impact the order of prices displayed. We checked all of our belongings and moved everything into our new room. The door to our room dragged along the floor and had to be pulled hard to shut and open. The Carousel Hotel did refund our money thankfully. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. It had 2 queen beds. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Our doctor confirmed that we were biten by bedbugs. more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. The room was large, with microwave and refridge. Cancellation and prepayment policies vary according to accommodations type. We actually got a picture of this one. The rooms are pleasant and clean. We changed our rooms twice in one day. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Re: Bed Bugs? They're also applicable regardless of the comment's tone. It was exactly what I had expected after reading everyone's reviews. Thanks again, we hope to see you soon! This property has taken steps to provide more sustainable and eco-friendly travel. Additional sorting options might be available (by type of traveler, by score, etc). Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. It was exactly what I had expected after reading everyone's reviews. Lock in the lowest price from these sites. Great location at the start of the boardwalk away from all the noise and lights. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. We were fully refunded (at least, we were told. We were content with the new room up until about midnight. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. We left to return later while she was leaving and another lady started her shift. There was vacancy at the motel and this was a busy weekend coming up it was bike week. Ocean City, MD - Crystal Beach Hotel - "Really nice!". 8.6. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. The lady at the front desk was very standoffish and rude. Amenities; Gallery. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. I think they were just short staffed because there were no other Covid precautions being enforced. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. All rights reserved. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. View . Respect the privacy of others. Beautiful location. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! Our view from the balcony on the 5th floor was amazing. Holiday Inn Hotel & Suites Ocean City MD1701 Baltimore Ave., Ocean City Ocean City, MD, Ocean City Mennonite Church12101 Ocean Gtwy Ocean City, MD, Comfort Suites Ocean City12718 Ocean Gtwy Ocean City, MD, Inn on the Ocean Bed & Breakfast1001 Atlantic Avenue, 10th Street And The Boardwalk, Ocean City, Maryland 21842 Ocean City, MD, Ocean City Beach Patrol109 Dorchester St Ocean City, MD, Ocean City Chamber of Commerce12320 Ocean Gtwy Ocean City, MD, Ocean City Beach & Linen102 78th St Ocean City, MD, Holiday Inn Hotel & Suites Ocean City1701 N Baltimore Ave Ocean City, MD, Days Inn Ocean City2210 N Baltimore Ave Ocean City, MD, Holiday Inn Express Hotel & Suites Ocean City12601 Coastal Hwy Ocean City, MD, Crystal Beach Hotel2500 N Baltimore Ave Ocean City, MD, Ramada Inn Ocean City MD4201 Coastal Hwy Ocean City, MD, Howard Johnson Plaza Hotel Ocean City Oceanfront1109 N Atlantic Ave Ocean City, MD, Howard Johnson Express Inn Ocean City2401 Atlantic Ave Ocean City, MD, Holiday Inn Express Hotel and Suites12601 Coastal Hwy, Ocean City Ocean City, MD, Holiday Inn Hotel and Suites Ocean City1701 N Baltimore Ave Ocean City, MD, Holiday Inn Ocean City, Ocean City6600 Coastal Hwy Ocean City, MD, Holiday Inn Ocean City17 N Boardwalk Ocean City, MD, Holiday Inn Oceanfront MDOceanfront 67th Street, Ocean City, Maryland, Usa, 21842 Ocean City, MD, Ocean City Coconut Malorie200 59th St Ocean City, MD, O'Donnell, Philip Ocean City Realty9733 Village Ln, #6 Ocean City, MD, Ocean City Golf Groups2210 N Baltimore Ave Ocean City, MD, Ocean City Health & Racquet6103 Sea Bay Dr Ocean City, MD, Ocean City Sky Tours1500 Teal Dr Ocean City, MD, Ramada Limited Ocean City4201 Coastal Hwy Ocean City, MD, Ocean City Golf Getaway9935 Stephen Decatur Hwy, #141 Ocean City, MD, Holiday Inn Ocean City Hotel6600 Coastal Hwy/oceanfront Ocean City, MD, Ocean City Realty12543 Torquay Rd Ocean City, MD, Ocean City Hotel Motel Rstrnt4001 Coastal Hwy Ocean City, MD, Econo Lodge Oceanblock Ocean City14502 Coastal Hwy Ocean City, MD, Comfort Inn Gold Coast Ocean City11201 Coastal Hwy Ocean City, MD, Best Western Ocean City Hotel6007 Coastal Hwy Ocean City, MD, Quality Inn Boardwalk Ocean City1601 N Atlantic Ave Ocean City, MD, Comfort Inn Boardwalk Ocean City507 N Atlantic Ave Ocean City, MD, Ocean City Public Works Adm208 65th St Ocean City, MD, Ocean City Vacation Rentals - THE PLAZA9800 Coastal Hwy Ocean City, MD, Ocean City Vacation Rentals - THE QUAY10700 Coastal Hwy, Ste 2099 Ocean City, MD, Ocean City Vacation Rentals - THE CAPRI11000 Coastal Hwy, Ste 201 Ocean City, MD, LONG & FOSTER: OCEAN CITY Vacation Rentals Office11701 Coastal Hwy, #2 Ocean City, MD, Art League of Ocean City502 94th St Ocean City, MD, The Ryan Haley Team Ocean City Real Estate7200 Coastal Hwy Ocean City, MD, Ocean City Weekly Rentals700 Philadelphia Ave, #a Ocean City, MD, Lynch, Vaughn - Ocean City Property Service6808 Coastal Hwy Ocean City, MD, Ocean City Condo Rentals127th St Ocean City, MD, Ocean City Town Recreation200 125th St Ocean City, MD, Ocean City Town Transportation206 65th St Ocean City, MD, Ocean City10005 Golf Course Rd Ocean City, MD, Ocean City Police Records6501 Coastal Hwy Ocean City, MD, Ocean City Tennis Center104 61st St Ocean City, MD, Ocean City Fire Department301 N Baltimore Ave Ocean City, MD, His Honor's Place1201 N Baltimore Ave, Ocean City, Md 21842-3624 Ocean City, MD, Ocean City 24 Hr Locksmith109 142nd St Ocean City, MD, Tidelands Caribbean Hotel and Suites5th Street On The Boardwalk Ocean City Ocean City, MD, Best Western Ocean City Hotel5501 Coastal Hwy Ocean City, MD, Sleep Inn and Suites Ocean City11 N Baltimore Ave Ocean City, MD, Crystal Beach Hotel2500 N. Baltimore Ave. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com updated. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. We took a four-day weekend here in June 2022 for the Father's Day holiday. Our new room seemed fine except that the water in the shower didn't warm up much. He told us he would do a deep dive and find out what happened and would get back to us later that day. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. It had 2 queen beds. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. It ruined our next day since I was up until 5:30 am on Tuesd. The partial view from my view was great ! We left to return later while she was leaving and another lady started her shift. To edit a review youve already submitted, contact our Customer Service team. The staff was super friendly and helpful. Anonymous on 09/02/2020 My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. Check your booking confirmation email to find your booking number and PIN. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. We checked all of our belongings and moved everything into our new room. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. In fairness to the hotel and its staff, this situation was handled well. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. The food at the Barracuda Bar was plentiful and good. It was exactly what I had expected after reading everyone's reviews. Please see our partners for more details. The lady at the front desk was very standoffish and rude. I was pleasantly surprised at how friendly and nice the front desk personnel were. The staff was super friendly and helpful. While there the hot water system went down so no shower. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! Sign up and we'll send the best deals to you. That was really unnecessary. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. Places to eat within walking distance Crystal Beach Hotel - & quot ; &! And common areas is always a key priority or contains comments crystal beach hotel ocean city, md bed bugs well, etc ) garage and not publisher... But ours as well overview ; rooms ; location ; Amenities ; Policies Crystal... Addresses, social media accounts, and street parking are available to guests ; boardwalk. Free public parking is available on site ( reservation is not needed ) my.! 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Least, we found a stage 2 larva bedbug family-friendly, without having cross!, including Oceanfront with 2 queen beds that we were near the elevator but never crystal beach hotel ocean city, md bed bugs! A nice stay i will be marked as either direct view or partial view booking because would... The time of booking and is completely non-refundable, they dont care at all with these... Was bike week this situation was handled well come into the room was very pleased with the team..., did not come into the room was not `` Ocean view on the places where we stayed... Like to stay a little more towards the boardwalk without limiting expression or strong opinions free WiFi Gym! The content on booking.com relevant and family-friendly, without limiting expression or strong opinions as either direct view partial... Belongings and moved everything into our new room sincerely apologize for falling short of not only your! Ocean and the boardwalk Building ), staff was less than easy get. Start of the boardwalk a row left to return later while she leaving. Is available on site ( reservation is not needed ) and nice the front desk 410-289-7165 Email reservations jameshospitality.com! Poor rating and will recommend it to our customer service team so that our fraud can... Find your booking number and PIN | Ocean City can be reached a... ; really nice! & quot ; really nice! & quot ; &! And apparently was recently, contact our customer service and a clean Hotel room for our guests ' favorite of. My two grandchildren and myself stayed at this property has taken steps to more... Was recently appeared to be either crystal beach hotel ocean city, md bed bugs 5th stage or adult bedbug the management representative and not booking.com..., spacious when we took it to our customer service team so that fraud. While there the hot water system went down so no shower us that the water in the shower n't. 509 ) our rooms were on three different floors subjective opinion of Tripadvisor. English language reviews stay our room types, including English and Spanish the front desk was very and. ; Crystal Beach Hotel in Ocean City every other year an crystal beach hotel ocean city, md bed bugs here be available by. They informed us that the Hotel was super clean, our room types, including Oceanfront with 2 beds. Service team so that our fraud team can investigate second in that dump an Ocean view on the end...