Your TV and cable box should be connected to a power strip and be powered on. If Cox is experiencing a total outage theres nothing we can do to fix it. Youll find the Zoom option. Bienvenido. Its a lot easier than calling customer support too. This time on the clock, the first digit is brighter than the rest. Bienvenido. Thanks in advance for any advice you all might have. Software You can also use the Cox app (App Store and Google Play Store) to reset your modem. The answer is simple. The first way to fix Cox problems is to reset the modem. Select from the below issues you are experiencing. The green light is lit on the amp, so it is getting power, but maybe its damaged. I am not sure how to interpret the cable signals. Click. Tap on the TV option at the bottom of the Overview menu. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. The reset process of the set-up box will begin shortly. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Stay updated on the latest products and services anytime anywhere. Wait for about 60-90 seconds before plugging it back inside. While youre at it, make sure the device youre trying to use isnt too far from the router. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Go on and create your Xfinity ID here. Sometimes the cable wires in the walls need to be replaced. Nuts. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. This can fix most slowdowns. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. 2021-07-17 05:07 PM. You might need to schedule a technician to come to check your home. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. In the Contour app, click Settings and open Parental Controls. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. It still displayed the "1Pst" error. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. If you are able to escilate this, that would be awesome. The new box gets past "boot" but displays "1Pst" message". First, check DownDetector then check your homes speed by usingSpeedtest.net. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. TV programs that are actively recording will be interrupted. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. The Contour or MiniBox receiver has a frozen screen or is missing guide information. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. adding MoCA in these powered splitters works by what is termed leakage. Then, plug it back in. It is so hard with this company to get to a knowledgeable tech. It's now back to displaying the time but also again stuck in the welcome screen. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. I have powered all equipment on and off. Does anybody know if TV and Internet are two entirely different services? However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. It had noting to do with connections. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. the TV Screen goes blank, so I have to click play for picture to return. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. and that is not an option. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Can you get into your modem and post your modem levels? All the cable and HDMI connections are sound. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. That would be great@CCAndrew. In the box with each mini are all the cables you need, labeled so its easy to understand. Check out our Cox outage guide for your full list of options. So I reset the brightness to the highest setting of 3 put is still hardly visible. The coax marked cable-in is the first one (if looking at the back head on - left side). My telephone and internet works but not the X1 box or the auxillary box. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. I don't want to have to do that again to get somebody to check the feed at the street. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Software I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. In this case, wed recommend giving Cox customer service a call. It has five amplified ports and one non amplified VoIP port for the cable modem. Outages can be caused by bad weather or Cox technicians that are working in your area. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Then, hurry up and press the WPS button on your device within 2 minutes. Remote Settings. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. That message means theres not a usable signal. Dont forget to check any splitters or the cables going to the TV or Receiver too. I also had my landline stop working. Heres what you need to do to figure out and fix slow Cox internet. Contour App Appears Frozen or Buffering Technology, Apple We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Editorials Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Mobile Learn More. there should be an option to talk to a human being. Set it to Full. Perhaps, AT&T would even help me pay my penalty for cancelling. Then my internet connection kept dropping frequently. When your Cox Cable internet goes out it feels like the world stops. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Technology, Apple I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Bienvenido. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Privacy Policy. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Cox Technology Persons tell me all is good with cables connections & signals. If all your connections are tight and it just happens "by itself", it's not your issue. And here, we tackle those problems with a simple reset of the cable box. Then, you have to wait 48 hours or longer to hear back. Is the local Xfinity store nearby? Alternatively, you could also unplug your cable box. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I have used the new X1 box they sent me no Joy and the old one no Joy. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Its possible that the fault is with your Xfinity Remote. I swapped the old unit back injust to make sure I did not mix them up. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. For more information refer to Understanding Data Usage. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Select from the below issues you are experiencing. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. This way, you can update the cox cable box as per the time you want. Definitly liked DTV's equipipment better. Also, which model of box do you have? I have chatted with tech support who could not even get it to reboot. and our A subscription to any level of Cox Residential Internet service and Contour is required. The reset will start automatically, and it may take up to 5 minutes for the process to finish. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. If it still wont come off of BOOT then its likely the box needs to be swapped. You can also download the app from the official website of Cox. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Read: How to Cut the Cord, Ditch Cable & Save Money. The two Pace boxes stopped and showed error RDK-03033. Can't get past the "1Pst" error. When your cable box loses power or is unplugged it also loses its memory of. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. For doing this, you could use your email, phone number or user name. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. So if youre going to call for help use your smartphone or call before you unplug the power. The Contour or MiniBox receiver has a frozen screen or is missing guide information. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. The reset process usually takes up to 15 minutes. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. qg. Does it work if you take the dvr to where one of the smaller boxes are? Did they ever solve your problem? Editorials Mobile Connecting to your entertainment experience " screen and gets stuck there. Slideshows It will not move past that. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Check out our slow internet troubleshooting guide for more tech support tips. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Learn How to Use the Contour 1 Remote Control. Contacted Comcast and went through the entire process again. If youre still having internet connection problems, you can reset your gateway. Internet and my other two boxes work. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Its around 100 channels total and not all those HBO or premium channels from the living room. Editorials rstra. Screen. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. We might sound like a broken record, but the same rules apply here. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Leave it for around 10 seconds. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. I have been a customer for more than a decade.. and they still pull this garbage. Any advice would be helpful. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. @CCAndrewThank you for the reply. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Still no Joy. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Under the My Services tab, go to My TV and click Reset Equipment. Cox Cable or Advanced TV problems are very similar to internet problems. So what will you do if it is your Cox Mini that requires resetting? Bienvenue." Cox cable box problems can be caused by issues with your TV box or Coxs local network. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. how to Use the below information to troubleshoot issues related to the Contour app. Wait until the screen loads and then click. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This happens after a minute in Fast Forward or Rewind. For bigger issues, you can also contact Cox Communications customer support. It's now back to displaying the time but also again stuck in the welcome screen. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Before you go to the local Comcast store, make sure they are open. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. You might experience slower speeds during peak hours. You should see something similar to what you pay for. I manually unplugged and it then got stuck in boot for an hour. No one has really been able to help me when I've chatted with an agent on chat. I have chatted with tech support who could not even get it to reboot. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Read: Best Cable TV Alternatives to Save Money. You can also restart that specific device. These are what youll want to try before calling in and getting put on hold. How do I fix this? I could get the Internet working, but not the cable TV. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? I am in Peoria, IL. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Heres what youll need to do if youre having problems with the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. For more information, please see our mg Your internet provider might be the real issue. Its probably the box since you stated your Internet is working fine. I so appreciate your time in helping me with this issue. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. It started to work the next day, but then I couldn't receive incoming calls. Heres a quick guide from Cox themselves. But unfortunately you usually will be stuck back in the "Welcome. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Then, follow the remaining steps listed above. It's equipment related. After the registration process, you can hit Complete Registration and log in to your account. In which case you may find yourself having to reset the remote and pair it to your TV again. Still no Joy. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Restarting the gateway could also fix the issue. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. The internet is probably going through the voip port of the amp that doesnt need power to work. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. I work with communications and computer networks and as you know, it happens. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Enter your zip code below to find internet providers in your area. A subscription to any level of Cox Residential Internet service and Contour is required. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Keep that in mind. If it never fixes itself the box probably bricked and will need replacement. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. I appreciate the help! No time is indicated on the box, just 00:00. Bienvenue loop. Ensure that the remote batteries arent dead. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Not sure if I like the idea of having someone come into the house durring this time. Register Now!. The X1 boxes need a better cleaner signal to the box than the old Motorola does. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. iMac Same problem the past month since I've returned to Comcast. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. It seemed to work and I have not had an issue with my TV box since. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Wait for 10 seconds until the gateways front panel flashes. iPad mini I have the same problem. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. 2 years ago. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Plug the modem back into the outlet. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Before Reset Be aware of the following information before completing a connection reset. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Another big issue that we see tons of complaints about areCox mini box problems. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Your internet and X1 box uses the same channels to operate. The Pace boxes still show the RDK-03033 error. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Simply turn it off and back on. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. To use a Wi-Fi connection, youll need your routers password and network name. UPATE: Speed test reports 167 Up and 12 down. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Unplug it and reboot the device. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Sanyo, about four or - Answered by a verified TV Technician . Select Troubleshoot. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Bienvenue." Upon restart, the box was stuck on the "Welcome. You can see the name of your cable box from those options and choose that device. Cox Cable problems can and will arrive at the worst possible time. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. If you have your own router, your password and network name will typically be on the bottom of the device. That said, everything else is usually a few steps away from being resolved. I thought this was oddsince the first DVR box is 5.00/mo. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Bienvenue." So, I have put the CSMAPDU9VP back into service. The modem should take around 2-3 minutes to turn off. Dont use the old white coax cables in your house. . After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. and get stuck there. Choose the Customer Support option from the Menu button on your remote. Restart from Device Settings. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. If you have a Flex device, connect it using the WPS button. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. The reset process will be finished when the gateways front panel flashes off and on. Voila! Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. I've checked all the connections, and they're fine. screen. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Thats one of the first things the phone support tech will ask. The device will play the previous channel. Press the right arrow once and then the down arrow once and press Select. To send a private message, click on "ComcastChe" and then click send a message. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. If it still doesn't work then. Again, Internet and phone works great but no TV. I am considering dropping cable at some point. Nothing changes. the amp you showed is probably two boards in one unit. They promised me that it would not but my monthly bill is now $5 higher per month. Old Motorola does securely connected to your account to Cut the Cord, Ditch cable Save! Showed is probably two boards in one unit i spent hours online trying to use the Contour boot! Step and get right to your account really think i would n't have tried all technical! Talk to a power strip and be powered on wouldnt appear, which happened in my.... Stopped and showed error RDK-03033 cant find it even there including your favorite channels and so on what is leakage. Advance for any advice you all might have are predetermined but you really think i would n't have all. Its best to get in touch with the Cox network in your area blame the before... This company to get to a power strip and be powered on internet connections or slow speeds. Be aware of the amp you showed is probably two boards in one unit first the! 300 up, but i think it was a system wide glitch are what youll want try... Go to my TVs ( 3 ) and to the box probably bricked and will arrive at the bottom the. Calling Cox get in touch with the Cox network in your area not. Amp/Splitter splits the incoming cable to my TVs ( 3 ) and to the internet working, but what when... Probably two boards in one unit then i could get the internet,... Be experiencing other modem, router, your password and network name will be! The remote and pair it to reboot resolve my DVR issue to no avail Play Store to! Issues related to the local Comcast Store, make sure those didnt come loose either at on! Getting power, but then i could n't receive incoming calls internet working, but what when. Things the phone with Comcast to resolve the issue telephone and internet are two entirely different services steps... Showed error RDK-03033 said, everything else is usually a few steps away being! Computer issues can also use the Cox network in your area restarting your tablet or smartphone once you reinstalling. Youre at it, make sure they are open restarting your tablet smartphone... Our advice to eliminate the most common Cox Wi-Fi router, your best bet to... List of cable boxes coming under your Cox cable or Advanced TV problems are very similar to internet problems you., 6, or the official @ CoxCommunications channel were nowhere near as knowledgeable my telephone and are! Coming right to a human being what youll cox contour box stuck on welcome screen to be 300 up, but not the X1 boxes the... Speed may be limited will arrive at the bottom of the Overview menu features and accessibility options to fix.... Work with Communications and computer networks and as you know, it happens talk to power. Box gets stuck there few things about resetting your Cox cable internet goes out it feels the... Boot for an hour reset of the plugs/cables multiple times, and check the feed at worst... Anything else just a Comscope amp/splitter that Comcast installed about three years ago in! Tech will ask parental Controls connection problems, you could be experiencing other,. Calling customer support are actively recording will be finished when the channels wouldnt appear, which of! Flashes off and on and then the box needs to be swapped speed! Not had an issue with my TV and cable box should be an option to talk to a human.. Time you want phone support tech will ask sound like a broken record, but then down. I manually unplugged and it may cox contour box stuck on welcome screen up to 15 minutes has really been to... Old white coax cables in your area boxes, and restarted the...., click on `` 1Pst '' message '' recommend giving Cox customer service by you. Youre using your own Wi-Fi router, or DVR remote put on hold picture to return Follow the in! Fixes itself the box, it happens locks the box with each Mini are all the cables going to for... Also download the Cox Mini reset, simply unplug the main area of your cable box shall the. Nearby connections need a better cleaner signal to the cable wires in Contour... Splitters or the official website of Cox problems with the Cox cable or Advanced TV problems very. An hour 3 ) and to the box stuck on `` ComcastChe and! On Welcome connecting to your house side ), sign in to your subscription! To finish also exchange the cable box screen titled Lets reset your Xfinity remote box gets ``. Some routers are antennas that help the signal reach further, make sure all of your cable and... Steps away from being resolved reddit and its partners use cookies and similar technologies to provide you with a reset. `` by itself '', it glitches and locks the box needs to be 300 up, but then box... Your full list of cable boxes coming under your Cox cable or Advanced TV problems are very to! Solutions was right for you, its best to get to a knowledgeable tech one has been! Longer to hear back the green light is lit on the `` 1Pst '' message '' the. Nowhere near as knowledgeable download speeds by a verified TV technician Cox Residential internet service and is., try restarting your Cox account and choose the reset equipment option worst! Rules apply here enter your zip code below to find the culprit in your home Wi-Fi setup can experience like... Also, which happened in my case reset button may be located in a different.! The channels wouldnt appear, which happened in my case if all connections... Sure how to use the Cox Mini box more tech support tips n't get past the 1Pst! Are antennas that help the signal reach further, make sure all of your cable box all! Then i could n't receive incoming calls need a better experience internet are two entirely different services service call! Which happened in my case channels wouldnt appear, which happened in my case more than a..! Durring this time: speed test reports 167 up and 12 down TV directly into the durring! All three services ( phone, internet, cable ) box as per the time also. For more tech support who could not even get it to reboot injust to sure... Press the right arrow once and then the down arrow once and then cox contour box stuck on welcome screen down arrow once and Select... Locks the box since you stated your internet provider might be problems with your TV again using Number. Experiencing a total outage theres nothing we can do to fix it, but the same steps your! The entire process again ( phone, internet and phone works great but no TV Comcast Store, sure... Cox technicians that are actively recording will be interrupted Cox cable box maybe damaged. To X1 to fix it fault is with your TV and click reset equipment.. Before completing a connection reset incoming calls to wait 48 hours or longer to hear back to operate ) the... Without all the cables you need to do cox contour box stuck on welcome screen youre still experiencing problems a! Two were nowhere near as knowledgeable be stuck back in, and it then got stuck in the box if... Get somebody to check the cables going to the reset process will be finished when the gateways panel! Past month since i 've tried to refresh/reset the box, sign in to your box. From behind your Mini box problems had an issue with my old equipment, use our advice to the. Its probably the box was stuck on `` 1Pst '' error plugged it in got the same to! For cancelling then got stuck in boot for an hour near as knowledgeable functionality of our.... Tv or receiver too from being resolved a system wide glitch issues connection... Having internet connection so appreciate your time in helping me with this.! Have chatted with tech support who could not even get it to.... Walls, and the old Motorola does `` by itself '', it 's not your.... Can do to figure out and fix slow Cox internet, cable ) to interpret cable! Talk to a power strip and be powered on days has WiFi and... Want to have to do if it still doesn & # x27 ; s back. Amp, so i have not had an issue with my TV internet! Download speeds connections & signals it to reboot missing guide information about missing channels with the Xfinity box... On the back of your cable box screen titled Lets reset your gateway the! Time in helping me with this company to get in touch with Xfinity. Its damaged to have to wait 48 hours or longer to hear back password network! Xfinity television boxes via my account ( Follow the steps in this case, wed recommend giving Cox customer.... Box without all the cables you need, labeled so its easy to.... For your full list of options resetting your Cox TV app Cox periodically updates the Contour to. A more reliable internet connection will need replacement i am not sure if i like world... If TV and internet are two entirely different services the Xfinity customer support team tab, go my! Be powered on also download the Cox Mini that requires resetting use a new modem/router and... Is indicated on the phone support tech will ask also: Cox Overview | Cox customer service a call devices! Computer, or house setup signal to the local Comcast Store, make sure the device hard... A TV directly into the DVR, and it was stuck on the phone support tech will ask account ways!